Customer Service Advisor

4 weeks ago

Kirkby, United Kingdom Sainsbury’s Full time

Rate of pay is £10.75 per hour, and the role will be based at the Sainsbury’s Argos Contact Centre in Widnes, Cheshire (WA8 8HS).

Training start dates are from Tuesday 29th August 2023. You must be available to train Monday to Friday, 2pm - 8pm for 5 weeks.

We also offer a great range of benefits for all our colleagues including:

- Discount card - provided after 4 weeks and gives you and a second user 10% on most items in Sainsbury’s, Argos and Habitat. Throughout the year we regularly increase discount at Sainsbury’s and Argos to 15% as an additional benefit.
- Love It Scheme - save money at hundreds of different retailers.
- Colleague networks - a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
- Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information and short-term counselling.
- Free onsite parking.

With over one billion online customers every year, Argos is one of the best-known retailers in the UK. In fact, we’re the third most visited website in the UK. That’s a lot of customers, right? Well, that’s where you come in

As a Customer Advisor based in our Contact Centre in Widnes, you’ll also have the opportunity to work from home once you have successfully completed your probationary period and we mutually agree the time is right for you. We’ll make sure you have everything you need to work in a way that suits you.

In your role you will be the frontline support for our customers, making sure they get the help they need at pace and at their convenience. This could be help placing an order or checking if something is in stock. It could be to talk about a delivery that’s already booked, or maybe they need more information on a product they’ve seen online. Whatever they need, you’ll have the skills and knowledge to offer them the best possible shopping experience.

We give you a first-class training experience to make sure you’re ready to answer any customer query that comes your way. And the training doesn’t stop there. We invest in our colleague’s development journey so whether you want to move up the career ladder or simply enhance your personal and professional skills, there’s training available for you when you want it. You don’t need to have experience in a role like this before, just a passion for creating great customer service, and we’ll give you all the skills from there.

There are lots of other benefits to working here too. From 24 days’ holiday (pro rata), to staff discount in Argos, Habitat and Sainsbury’s (available after 3 months with us), a subsidised canteen, free parking and an optional company pension scheme. We really think you’ll love it.

The contact centre is open 8am to 8pm from Monday to Sunday and you’ll always have your rotas available at least 4 weeks in advance (normally 12 weeks) so you can count on us to give you a great work-life balance. We are offering 35 hours, so you’ll have plenty of time to spend your hard-earned cash Initially you’ll start on a six month fixed term contract and there may be opportunities for permanent Customer Service roles once you’ve joined.

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months

**Salary**: £10.75 per hour

**Benefits**:

- Canteen
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount

Ability to commute/relocate:

- Kirkby, Merseyside: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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