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Customer Service Advisor
4 months ago
Liberty has an exciting opportunity for a Customer Service Advisor to work overnight shifts and join our team based in the Knowsley area (employees are agile working and therefore permitted to work from their home address or a location that suites their needs and those of the business. You will need to be in a reasonable commutable distance for training and meetings). You will be working on a full-time, permanent basis, working 42 hours over 7 days 12 hour shifts 4 days on and 4 days off. In return, you will receive a competitive salary of £21,681 pro rata per annum Plus Excellent Benefits.
The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.
We are a property services provider to public, domestic and commercial clients across the UK. Established in 1969, we offer professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services.
**Responsibilities for the Customer Service Advisor role are**:
Deal with all incoming and follow up contact from customers who have
an enquiry or service request
Promoting a customer first culture whilst ensuring that service levels
and standards are maintained
Ensure all enquiries are resolved whilst providing exceptional customer service
Input, collate and record customer information accurately using a variety of IT systems ensuring service level targets are actively worked towards and achieved
**What we are looking for in our ideal Customer Service Advisor**:
Experience in a customer service environment, and experience in the operation of computerised data base systems and strong IT skills and the use of Microsoft office software (specifically Outlook, Word). Call/service centre environment and / or social housing experience would be beneficial.
We offer a range of benefits for a rewarding career including though not limited to:
- Pension scheme
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Health Shield Plan
- 23 days holiday entitlement plus bank holidays
- Death in Service Payment
- In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required._
- As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty._
If you have the desire to work in a busy and high performing team, why not join us as our Customer Service Advisor, click “apply” below - we want to hear from you
