Current jobs related to Library Customer Service Advisor - Kirkby in Ashfield, Nottinghamshire - Inspire: Culture, Learning & Libraries

  • Customer Service Representative

    2 weeks ago

    Kirkby in Ashfield, Nottinghamshire, United Kingdom Morrisons Full time

    About The RoleWe are seeking a Customer Service Representative to join our team at Morrisons. As a key member of our store staff, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive shopping experience.Key Responsibilities:Provide excellent customer service, responding to customer queries and...

  • Customer Service Representative

    2 weeks ago

    Kirkby in Ashfield, Nottinghamshire, United Kingdom Morrisons Full time

    About The RoleWe are seeking a Customer Service Representative to join our team at Morrisons. As a key member of our store staff, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive shopping experience.Key Responsibilities:Provide excellent customer service, responding to customer queries and...

  • Customer Service Representative

    4 days ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom EMPLOYAL LTD Full time

    Customer Service AdvisorNo experience necessaryMonday to Friday£23,000Kirkby in Ashfield Office based.Are you looking for a customer service role that values your personality, work ethic, and ambition? Our client offers opportunities based on these qualities, making it an ideal fit for those with no experience or struggling to find a company that...

  • Customer Service Representative

    4 days ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom EMPLOYAL LTD Full time

    Customer Service AdvisorNo experience necessaryMonday to Friday£23,000Kirkby in Ashfield Office based.Are you looking for a customer service role that values your personality, work ethic, and ambition? Our client offers opportunities based on these qualities, making it an ideal fit for those with no experience or struggling to find a company that...

  • Customer Service Representative

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    Job OverviewWe are excited to be working with New Resource Group, a leading provider of luxury handcrafted furnishings, to find a talented Customer Service Advisor to join their team.Company OverviewNew Resource Group is a renowned international manufacturer of high-quality textiles and interiors, known for their luxury design and quality. As part of a large...

  • Customer Service Representative

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team at New Resource Group as a Customer Service Advisor.This is an exciting opportunity to work with a leading manufacturer of handcrafted luxury furnishings, one of the largest international manufacturers of high-quality textiles and interiors.We value our employees...

  • Customer Service Representative

    1 week ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team at New Resource Group as a Customer Service Advisor.This is an exciting opportunity to work with a leading manufacturer of handcrafted luxury furnishings, one of the largest international manufacturers of high-quality textiles and interiors.We value our employees...

  • Customer Service Representative

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Customer Operations team, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Customer Operations team, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    We are seeking a talented individual to join our team at New Resource Group as a Customer Service Advisor. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.Key Responsibilities:Provide timely and effective responses to customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    We are seeking a talented individual to join our team at New Resource Group as a Customer Service Advisor. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.Key Responsibilities:Provide timely and effective responses to customer inquiries...

  • Mortgage Advisor Trainee

    4 days ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom Bairstow Eves Full time

    Trainee Mortgage Advisor OpportunityBairstow Eves Estate Agency is seeking a qualified Trainee Mortgage and Protection Advisor to join their team in Sutton in Ashfield. The successful candidate will have the opportunity to work in a fast-paced, target-driven environment and will be rewarded with a competitive salary OTE £35K.About the RoleBuild...

  • Mortgage Advisor Trainee

    4 days ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom Bairstow Eves Full time

    Trainee Mortgage Advisor OpportunityBairstow Eves Estate Agency is seeking a qualified Trainee Mortgage and Protection Advisor to join their team in Sutton in Ashfield. The successful candidate will have the opportunity to work in a fast-paced, target-driven environment and will be rewarded with a competitive salary OTE £35K.About the RoleBuild...

  • Mortgage Advisor Trainee

    1 day ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom Bairstow Eves Full time

    Trainee Mortgage Advisor OpportunityBairstow Eves Estate Agency is seeking a qualified Trainee Mortgage and Protection Advisor to join their team in Sutton in Ashfield. The successful candidate will have the opportunity to work in a fast-paced, target-driven environment and will be rewarded with a competitive salary OTE £35K.About the RoleBuild...

  • Mortgage Advisor Trainee

    1 day ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom Bairstow Eves Full time

    Trainee Mortgage Advisor OpportunityBairstow Eves Estate Agency is seeking a qualified Trainee Mortgage and Protection Advisor to join their team in Sutton in Ashfield. The successful candidate will have the opportunity to work in a fast-paced, target-driven environment and will be rewarded with a competitive salary OTE £35K.About the RoleBuild...

  • Mortgage Advisor Trainee

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom Bairstow Eves Full time

    Job Opportunity at Bairstow Eves Estate AgencyAbout the RoleWe are seeking a highly motivated and skilled Trainee Mortgage Advisor to join our team at Bairstow Eves Estate Agency in Sutton in Ashfield. As a Trainee Mortgage Advisor, you will play a crucial role in providing exceptional customer service and support to our clients in achieving their mortgage...

  • Mortgage Advisor Trainee

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom Bairstow Eves Full time

    Job Opportunity at Bairstow Eves Estate AgencyAbout the RoleWe are seeking a highly motivated and skilled Trainee Mortgage Advisor to join our team at Bairstow Eves Estate Agency in Sutton in Ashfield. As a Trainee Mortgage Advisor, you will play a crucial role in providing exceptional customer service and support to our clients in achieving their mortgage...

  • Mechanical Maintenance Specialist

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom CV Library Full time

    About the RoleWe are seeking an experienced Mechanical Maintenance Engineer to join our team at CV Library. As a key member of our maintenance team, you will be responsible for ensuring the optimal performance and reliability of our manufacturing equipment.Key ResponsibilitiesAsset Care & Maintenance: Ensure 98% availability of manufacturing equipment...

  • Mortgage and Protection Advisor

    1 week ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom Bairstow Eves Full time

    Trainee Mortgage Advisor OpportunityBairstow Eves Estate Agency is seeking a skilled Trainee Mortgage and Protection Advisor to join their team in Sutton in Ashfield. The successful candidate will have the opportunity to work in a fast-paced, target-driven environment and will be rewarded with a competitive salary and uncapped commission.About the RoleBuild...

  • Mortgage and Protection Advisor

    1 week ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom Bairstow Eves Full time

    Trainee Mortgage Advisor OpportunityBairstow Eves Estate Agency is seeking a skilled Trainee Mortgage and Protection Advisor to join their team in Sutton in Ashfield. The successful candidate will have the opportunity to work in a fast-paced, target-driven environment and will be rewarded with a competitive salary and uncapped commission.About the RoleBuild...

Library Customer Service Advisor

3 months ago

Kirkby in Ashfield, Nottinghamshire, United Kingdom Inspire: Culture, Learning & Libraries Full time

Hours: 10.50 Hours per week - Maternity Leave cover until 3rd November 2023

Interview Date: 2nd February 2023

Closing Date: 23rd January 2023

_Job Description_

Library Customer Service Adviser

Inspire:
Culture, Learning & Libraries

Grade 3

Job Purpose
To act as the public face of Inspire, proactively promoting, advocating, signposting, delivering and/or supporting the full range of Inspire Cultural, Learning, Library and Information Services to customers

Key Responsibilities

  • To engage with customers, providing direct help, support, guidance and highquality customer service to enable them to fully access and benefit from the Inspire offer available at whichever library they are working in or sign post customers to the relevant Inspire Digital Services or other library venues as needed by the customer.
  • To carry out all support tasks and complete all administrative processes required for the delivery of and to ensure the quality of the Inspire offer
  • To organise, promote, deliver and report on centrally programmed events and locally created activities to existing customers as well as new and potential customers within and outside of the library building.
  • To work flexibly within libraries and across library locations under the direction of District and Site Managers to meet business needs and customer demand.
  • To train and support newly appointed staff, volunteers and participants in work experience programmes to perform their job or role under the direction of the District or Site Manager
  • To collaborate with volunteers and Inspire Members, recognising the value and distinctive contribution volunteers can make, to deliver enhanced service provision.
  • In the absence of the Site Manager, be responsible
- to open, lock up and ensure the security of the library site as required
- for the maintenance and working order of library equipment
- for the management of the building including dealing with contractors and reporting any building and operational problems that cannot be resolved locally to appropriate colleagues
- to carry out keyholder duties as appropriate for library buildings.

The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines,
all funder's contractual requirements, and professional best practice.


The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role.

The post holder will assume the role of Appointed Person and/or First Aider as required

_Education and Knowledge Required for the role_

  • Comprehensive knowledge of the principles and practices of excellent customer service.
  • Knowledge of and interest in the Library Service and its services.
  • Knowledge of and interest in cultural and learning services

_Skills and Experience_

  • Experience of working in, and contributing to, a team and an understanding of teamworking.
  • Experience of working with the public of all ages, as paid employee or as a volunteer in a customer facing role.
  • Experience of organising your own work

Library Customer Service Adviser
Inspire Competencies

Grade 3

Competency

Level

How we work at Inspire
Customer Service

3

  • Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague
  • Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate
Deliver the service offer

3

  • Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers - to meet their immediate needs and other services that could be of interest or benefit them
  • Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided
  • Shares feedback about the Inspire offer with their line manager and contributes to meetings, discussions and related activities to ensure service delivery and/or improve our offer
Communicating Well

3

  • Communicates clearly and effectively in person, on the phone and in writing respectfully and in a style appropriate to the person and situation and uses and engages with Inspire's online communications
  • Communicates effectively in a meeting or other group situation, respectfully and in a style appropriate to the group and situation with a solutions-based / can-do approach
  • Debates, positively challenges and/or discusses issues with colleagues and line manager, sharing views and acknowledging and respecting the views of others, seeks to reach agreement and respects the final decision made
Working Together

2

  • Adopts a friendly, helpful, supportive and respectful manner when working with others
2.