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Customer Service Administrator

4 months ago

Morecambe, United Kingdom Reed Business Support Full time

**My exclusive client based in the Lancaster area, are currently recruiting for a Customer Service Administrator to join their highly successful team on a full time and permanent basis.**

**The role offers a salary of circa £18,700 + the scope of achieving around £160per month bonus, making the total achievable for the year circa £20,600 per annum.**
- Responsible for ensuring the correct resolution to any queries for the customer and the business
- Uploading new contracts and documentation onto the system
- Providing a consistent level of high detail processing for the sales team
- Amending and terminating contracts, and inputting one off instructions for clients
- Working to strict SLA's, ensuring tasks are completed within this period of time to ensure mínimal disruption to customers
- Data input, ensuring accuracy at all times
- Providing the highest levels of customer service
- Speaking with customers and resolving any queries
- To ensure all requests are answered in a timely manner
- Be expected to work in a quick, efficient and accurate manner
- Provide the highest levels of customer service
- Be accurate in all work completed
- Be used to working in a target driven environment
- Be professional, friendly and articulate

**The details**
- 37.5 hours per week, Monday - Friday
- Hybrid model of working with the majority being home based
- 28 days annual leave including bank holidays
- Industry leading training
- Ongoing learning and development opportunities