Sales Support Administrator

5 months ago


Lancaster, United Kingdom Metamark UK Limited Full time

Metamark UK LTD have an exciting opportunity for a Sales Support Administrator to join their growing team in Lancaster.

**Job Title**: Administrator **Location**: Lancaster

**Hours**:This role will be full time (37.5 hours) Monday to Friday 8.30am to 5.00pm (1 hour lunch)

**Job Overview**:
As part of this role, you will be responsible for delivering a high-quality customer service mainly supporting existing customers with orders, enquiries and arranging despatch. In addition, you will be required to support the Accounts Manager with other general office duties.

**Key Responsibilities**:

- Receipt of customer orders, processing them in a timely and accurate manner using inhouse IT systems.
- Handling varied customer transactions; including inbound calls, service complaints, general product enquiries, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues.
- Prepare and provide A4 samples as per customer requests.
- Communicate with hauliers and carriers to organise customer deliveries including completion of all relevant paperwork.
- Check carrier, hauliers and other invoices for accuracy.
- Process purchase orders, filing and general office administration.
- Provide support and cover for the accounts manager.
- Any other tasks as required by the company.

**About you - Key Skills & Knowledge required.**
- Ambitious and dedicated to the job.
- Punctual and willing to go the extra mile.
- Highly Organised
- Computer literate, experience with Microsoft software packages (excel, word, outlook)
- Numerate & Literate
- Great work ethic

Pay: From £22,308.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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