Sales Coach

2 weeks ago

Brighton, United Kingdom Bupa Full time

**Sales Coach**

**Brighton (BN1 4FY)**

**Hybrid Working**

**Fixed term Contract 12 months**

**Salary £35,000 per annum**

**Full time**

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

**Role Overview**

As Team Coach you will play a key role in our exciting plans for the next year by supporting our contact centre sales and retentions teams with their continual development, technical skills and product knowledge to ensure they can provide our customers with excellent customer service.

**What you will do**
- Support advisors to meet and exceed their sales and retention targets, within compliance and relevant legislation.
- Conduct one on one soft skills and sales coaching for team members to support the team to continually build their knowledge, sales skills and support them to provide an outstanding experience to our customers.
- Identify skill gaps and conduct one on one coaching to rectify skill gaps where identified, reporting progress to the Head’s of and sales managers.
- Deliver huddle updates relating to any process/system/quality updates
- Work with Head of and sales managers to identify any performance issues, create PIP’s and action plans to overcome these in line with company policy

**What you will bring**
- An experienced professional with knowledge of the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
- Can demonstrate a high level of knowledge of Bupa Global’s products and Sales systems and procedures.
- Excellent Sales skills, coaching skills, interpersonal and communication skills are required with emphasis on the ability to develop people to achieve successful outcomes.
- Can demonstrate examples of supporting and coaching colleagues in a coaching environment (either informally as an experienced team member or more formally in a previous coaching role)
- Ability to inspire and create enthusiasm, energy and cooperation in others to achieve work objectives

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance programme
- Workplace pension
- Online discounts covering your everyday shopping, entertainment, eating out and more.

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time

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