Agile Delivery Coach

7 months ago

Brighton, United Kingdom 15gifts Full time

**About 15gifts**

At 15gifts, we believe in a more human approach to digital selling. Powered by a unique combination of sales psychology and AI, our virtual sales advisor understands and mirrors the sales techniques used by the best retail sales people. The result is a digital sales experience that feels truly personal and empowers online customers to make confident purchasing decisions online.

We work with some of the world’s leading telecommunications and media brands throughout Europe & the U.S. with our technology powering millions of confident customer decisions across brands such as Verizon, T-Mobile, O2, Three, EE, Tesco and Vodafone.

With every interaction, we learn more about our clients' customers. Gathering insights to generate increasingly accurate product recommendations, whilst building up a detailed profile on each individual consumer.

**About the role**

**Salary £ Up to £63k, FTE**

We are now looking for an outstanding **Agile Delivery Coach** with 2+ years experience of working in an agile delivery role. The role will report to our Agile Lead and will be working alongside cross functional product engineering teams. The individual will work closely with our Product, Customer, Technology and Operations teams to develop collaborative, high performing teams anchored to a culture of continuous improvement.

**The person we’re looking for**
- A real people person, someone who works well with others and enjoys both leading and serving the teams they support
- Experience working in a SaaS, product-led development environment
- An expert in the use and implementation of agile practices
- Experience and understanding of multiple agile practices, theories and frameworks
- Which might include but not be limited to Kanban, Scrum, XP, Kaizen., Liberating Structures and Actionable Metrics
- Experience with practices and techniques such as TDD, Continuous Integration, Automated Testing, Pairing
- Has worked as an Agile Delivery Coach (or similar such as Scrum Master) across multiple, interdependent and remote development teams
- Excellent communication, coaching and mentoring skills
- Loves problem solving, seeking out issues and delivering
- Enthusiastic around personal development; including learning and sharing new tools, techniques and approaches

**You’ll be responsible for**
- Present, educate and implement best agile practices within the teams you support which are suitable to their problem space, skills mix and agile maturity.
- Guide your teams on how to use these agile practices
- Coach team members and others on best practices
- Support the creation of iterative plans and adoption of incremental value delivery
- Facilitate internal & external team communication
- Facilitate team ceremonies such as iteration planning, refinement and retrospectives
- Collect and communicate team plans and performance metrics
- Grow teams towards increased empowerment and customer-centric value delivery
- Optimise team efficiency through a variety of suitable tools and techniques
- Work closely with Product Managers and Tech Leads to communicate outwards and often with information such as commitments, progress and impediments to stakeholders.
- Co-create a trusting and safe environment where problems can be raised constructively and acted upon.
- Support teams in setting aspirational, stretch goals routinely, demonstrating high performance and learning from failures in a no blame culture

**Why choose us**

**Our Culture**

Our success is underpinned by our cultural values. These values are not something we stick up on a wall - they don’t need to be. They are behaviours that we recognise and celebrate in each other. They are what we live by every day.

**Our Cultural Values**
- Positive vibes
- Take the initiative
- Seek feedback
- Stay ahead
- Team 15gifts

**Benefits include**
- Employee Assistance Programme (confidential counselling)
- Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)
- easitBrighton travel scheme (discounted public transport options)
- Cycle to work scheme
- Life Insurance scheme
- 25 days holiday + bank holidays + your birthday off (rising to 28 after 3 consecutive years with the business & 30 after 5 years)
- Contributory pension scheme

**Other extras in the office**
- On site changing rooms, showers and internal bike storage
- Breakfast, fresh fruit, snacks, beers
- Yoga and other fitness activities
- Regular social events, including Friday drinks

**Job Types**: Part-time, Permanent

Pay: Up to £63,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Brighton, BN1 3FE

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