Complaints Handler

2 weeks ago

Portsmouth, United Kingdom Markerstudy Full time

Overview:
Ensuring that compliance, FCA & FOS guidelines are adhered to and contributing to the overall performance of the department.

**Responsibilities**:

- Investigating customer complaints and responding with a fair outcome-based resolution within regulatory and business requirements
- Interacting and giving feedback to team leaders and departmental managers
- Highlighting any TCF issues and suggested improvements in our products, processes and our people
- Taking an active role in investigations and problem solving activities and taking immediate action on urgent issues i.e. brand threatening and FOS complaints
- Work effectively with other team members to ensure the delivery of a consistent, responsive and fair outcome approach to the business and customers
- Work effectively with the Quality team to share feedback and ideas for improvements
- Identify personal development needs and work with your Line Manager to plan how these needs could be met
- Operate within own area of accountability, proactively escalating issues and seeking guidance
- To undertake other reasonable responsibilities and projects as instructed by their line manager.
- Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.

Qualifications:
**Essential Skills**
- Experience of working within the organisation with a wide knowledge of our in house systems (CDL/Strata) and processes.
- Excellent communication skills
- Good letter writing skills
- Previous experience of working on Pet
- Ability to remain flexible
- Have an open and positive outlook to change in the workplace
- Ability to work on own initiative and take responsibilities for own workload

**Desirable Skills**
- Knowledge of insurance principles and products
- Vet assessing experience
- **What are we doing to help us build a thriving, inclusive community?**
- Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment. However, that’s the easy part

Our key challenges are
- How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
- How we strive to build our own internal community to better reflect the diverse communities we serve.

To help us achieve this, we have recently established an employee network called
- **#WeAreMarkerstudy** - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.

Change won’t happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.

  • Complaints Handler

    3 weeks ago

    Portsmouth, United Kingdom Dynamite Recruitment Full time

    Complaints Handler Temporary assignment for 1- 2 months Salary : £31000 Location: Hybrid working. You would need to be available to go to the offices in Portsmouth for two weeks. Thereafter you can do 4 days remote and will only need to attend the offices one day per week. Hours of work:37 hours per week Monday to Friday   Dynamite recruitment is looking...

  • Complaints Handler

    7 days ago

    Portsmouth, United Kingdom Quality Solicitors Full time

    **STARTING SALARY: £24,000 per annum.** **The primary function of the role; to provide direct support to the COLP in respect of client quality issues including responses to complaints.** **A driving licence and access to a car is essential.**: **Key Responsibilities to take priority**: To ensure all complaints are addressed within the timescales set down...

  • Complaints Handler

    4 weeks ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    Go Back - Shortlist - Apply **Complaints Handler**: **LH/CAT/PMT_1678807561**: Salary Package: Up to £12.36 per hour Location: Portsmouth, England Consultant: Lynsey Hall Posted: 14/03/2023 Description: **Complaints Advisor** **£12.36ph** **Full time - Monday to Friday 9am - 5pm** **Temporary role** My client is the original online trade directory...

  • Complaints Handler

    6 days ago

    Portsmouth, United Kingdom Karter Thomas Limited Full time

    Our client is a housing association based in Portsmouth with a real focus on developing good quality affordable housing and high-end customer service. Currently they are seeking a Complaints Handler for a temporary role on a 3-month basis. Duties will include: - Being the first point of contact for any complaints from residents and individuals - Setting up...

  • Complaints Handler

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom Wild Recruitment Full time

    Go Back Shortlist ApplyComplaints Handler:LH/CAT/PMT_ :Salary Package: Up to £12.36 per hourLocation: Portsmouth, EnglandConsultant: Lynsey HallPosted: 14/03/2023Description:Complaints Advisor£12.36phFull time - Monday to Friday 9am - 5pmTemporary roleMy client is the original online trade directory set up to connect tradespeople with their consumer. It...

  • Complaints Handler

    4 weeks ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    **LH/CATCH_1700491848**: Salary Package: £11.54 - £12.00 per hour Location: Portsmouth, England Consultant: Lynsey Posted: 20/11/2023 Description: **Complaints Advisor** **£12.36ph** **Full time - Monday to Friday 9am - 5pm** **Temporary role (2-3 months with the possibility of extension)** My client is the original online trade directory set up to...

  • Complaints Handler

    4 weeks ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    **Complaints Advisor** **£12.36ph** **Full time - Monday to Friday 9am - 5pm** **Temporary role** My client is the original online trade directory set up to connect tradespeople with their consumer. It allows trades to become members of a platform where they can advertise their business to 1.4million unique users a month. **Tasks**: - Checking complaints...

  • Complaints Handler

    4 weeks ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    **Complaints Advisor** **£12.36ph** **Full time - Monday to Friday 9am - 5pm** **Start Date - ASAP** My client is the original online trade directory set up to connect tradespeople with their consumer. It allows trades to become members of a platform where they can advertise their business to 1.4million unique users a month. **Tasks**: - Checking...

  • Complaints Handler

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom Wild Recruitment Full time

    LH/CATCH_ :Salary Package: £ £12.00 per hourLocation: Portsmouth, EnglandConsultant: LynseyPosted: 20/11/2023Description:Complaints Advisor£12.36phFull time - Monday to Friday 9am - 5pmTemporary role (2-3 months with the possibility of extension)My client is the original online trade directory set up to connect tradespeople with their consumer. It allows...

  • Complaints Assistant

    7 days ago

    Portsmouth, United Kingdom Quality Solicitors Full time

    **STARTING SALARY: £22,000 per annum.** **The primary function of the role; to provide direct support to the COLP in respect of client quality issues including responses to complaints.** **A driving licence and access to a car is essential.**: **Key Responsibilities to take priority**: To prepare correspondence and documents in response to complaints...

  • Complaints Handler

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom Wild Recruitment Full time

    Complaints Advisor£12.36phFull time Monday to Friday 9am - 5pmTemporary roleMy client is the original online trade directory set up to connect tradespeople with their consumer. It allows trades to become members of a platform where they can advertise their business to 1.4million unique users a month.Tasks: Checking complaints and identifying and removing...

  • Complaints Handler

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom Wild Recruitment Full time

    Complaints Advisor£12.36phFull time Monday to Friday 9am - 5pmStart Date - ASAPMy client is the original online trade directory set up to connect tradespeople with their consumer. It allows trades to become members of a platform where they can advertise their business to 1.4million unique users a month.Tasks: Checking complaints and identifying and...

  • Customer Service Executive/ Call Handler

    1 month ago

    Portsmouth, United Kingdom Dynamite Recruitment Full time

    Customer Service Executive   / Call Centre Operative Start Date: Immediate   Location: Portsmouth   Salary: £12.00- £12.25 per hourThis is a temporary position to start asap, and we have positions between 3 and 6 months Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following.  Monday to Friday,...

  • Customer Service Executive/ Call Handler

    4 weeks ago

    Portsmouth, United Kingdom Dynamite Recruitment Full time

    Customer Service Executive Start Date: Immediate   Location: Portsmouth   Salary: £12.00- £12.85per hourThis is a temporary position to start asap, and we have positions between 3 and 6 months Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following.  Monday to Friday, 8am to 4.30 OR 8.30-5 OR...

  • Customer Service Executive/ Call Handler

    2 weeks ago

    Portsmouth, United Kingdom Dynamite Recruitment Full time

    Customer Service Executive Start Date: Immediate   Location: Portsmouth   Salary: £12.00- £12.85per hourThis is a temporary position to start asap, and we have positions between 3 and 6 months Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following.  Monday to Friday, 8am to 4.30 OR 8.30-5 OR...

  • Customer Service Executive/ Call Handler

    2 weeks ago

    Portsmouth, United Kingdom Dynamite Recruitment Full time

    Customer Service Executive / Call Centre OperativeStart Date: ImmediateLocation: PortsmouthSalary: £12.00- £12.25 per hourThis is a temporary position to start asap, and we have positions between 3 and 6 monthsHours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday, 8am to 4.30 OR OR...

  • Customer Service Executive/ Call Handler

    2 weeks ago

    Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Executive Start Date: Immediate   Location: Portsmouth   Salary: £12.00- £12.85per hourThis is a temporary position to start asap, and we have positions between 3 and 6 months Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following.  Monday to Friday, 8am to 4.30 OR 8.30-5 OR...

  • Customer Service Executive/ Call Handler

    4 weeks ago

    Portsmouth, Hampshire, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Executive Start Date: Immediate Location: Portsmouth Salary: £12.00- £12.85per hourThis is a temporary position to start asap, and we have positions between 3 and 6 months Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday, 8am to 4.30 OR 8.30-5 OR 9.30am to...

  • Customer Service Executive/ Call Handler

    2 weeks ago

    Portsmouth, Hampshire, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Executive Start Date: Immediate Location: Portsmouth Salary: £12.00- £12.85per hourThis is a temporary position to start asap, and we have positions between 3 and 6 months Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday, 8am to 4.30 OR 8.30-5 OR 9.30am to...

  • Customer Service Executive/ Call Handler

    1 week ago

    Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Executive Start Date: Immediate   Location: Portsmouth   Salary: £12.00- £12.85per hourThis is a temporary position to start asap, and we have positions between 3 and 6 months Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following.  Monday to Friday, 8am to 4.30 OR 8.30-5 OR...