Ecommerce Customer Service Advisor
7 months ago
**About The Role**:
As we continue to develop our ecommerce presence, it is important to us to have Customer Service Advisors onboard to play a key role within our ecommerce team.
As an Ecommerce Customer Service Advisor, you will play a key role in the achievement of ecommerce sales and customer service objectives, utilising telephone and online communication channels, and responding to pre and post purchase enquiries received via our messaging suite. You will have responsibility for providing a quality, efficient and effective customer experience from receipt of the order through to dispatch of the package.
**Main duties include**:
- Provide a friendly and professional point of contact answering customer queries via telephone, live chat and online channels
- Give accurate and confident advice about the products and services we offer
- Deliver an efficient service at all times, ensuring total customer satisfaction throughout their journey
- Identifying trends/issues impacting the customer experience and proactively resolving or escalating where required
- Recognising and rectifying customer dissatisfaction whilst adhering to company policy and processes
- Ensuring KPI’s and SLA’s are met consistently
- Ownership of personal development and continuous learning utilising in-house training suite
- Contribute to positive team performance and continued growth
**Working hours**:
***
20-25 (average) hours per week, Monday to Friday, including alternate Saturday working
**About You**:
**What you'll need to succeed**:
- Process driven and able to work well under pressure
- Excellent interpersonal and communications skills
- Ability to utilise multiple workspace systems whilst ensuring accurate data entry
- Able to work independently but also keeping team objectives in mind
- Strong customer focus
- Target driven and motivated by achieving objectives
- A desire to learn and develop industry knowledge
- Confident user of IT and computer systems across a multi-monitor workspace
- An interest or experience within the automotive industry or motorsport would be advantageous but not essential
**What we'll offer**:
- 28 days annual leave, including bank holiday and opportunity to increase annual leave for time served
- Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more
- Healthcare cash plan
- Company pension
- Internal Development Programmes
- Career progression opportunities
**About Us**:
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
INDGSF
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Roman Originals Full timeRoman is one of the UKs fastest growing fashion retailers, with over 100 stores and an ecommerce offering which has seen at least 40% year on year growth every year since 2015. Due to our rapid online growth, our culture is fast - paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Hart Recruitment Full timeA fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 8.30 am to 5.00 pm Monday to Friday, flexibility is required. You will be working...
-
Customer Service Advisor
7 months ago
Birmingham, United Kingdom Hart Recruitment Full timeA new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary assignment. You will be working 37.5 hours per week between the hours of 8.00 am...
-
Mortgage Advisor
2 weeks ago
Birmingham, United Kingdom Online Mortgage Advisor Full timeSELF EMPLOYED MORTGAGE & PROTECTION ADVISORS - ALL ENQUIRIES PROVIDED !Become an industry recognised expert | Quality targeted enquiries (web & phone) | Full admin provided Online Mortgage Advisor are one of the biggest and best Mortgage enquiry generators in the UK.We are now establishing and growing a world class brokerage.We believe the best advice comes...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Hart Recruitment Full timeA new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary position. You will be working 37.5 hours per week between the hours of 8.00 am to...
-
Customer Service Advisor
2 days ago
Birmingham, United Kingdom British Heart Foundation Careers Full timeAre you passionate about delivering exceptional customer service, connecting with people, and making a real difference?Join Our Team as a Customer Services Advisor!At the British Heart Foundation (BHF), we believe every interaction matters.We're looking for dedicated Customer Services Advisors to join our team and help us build long-term relationships with...
-
Customer Service Advisor
7 months ago
Birmingham, United Kingdom Pertemps Network Group Full time**Job Description**: **Customer Service Advisor** **Birmingham** **Temporary** **£12.02 per hour** **Core Hours 08.00am - 17.00pm or 09.00am - 18.00pm ( must be flexible for both shifts )** **About the Company**: A Global Fleet management company is looking to take on experienced Customer Service Advisors on a Temporary basis. This forward-thinking...
-
Customer Service Advisor
7 months ago
Birmingham, United Kingdom Bell Cornwall Recruitment Full timeCustomer Service Advisor BCR/AK/11069 Birmingham - St Paul’s Square £12 per hour 4-6 weeks Bell Cornwall Recruitment’s client is a rapidly growing broadband provider with offices across the country. They are currently in need of a temporary customer service advisor ideally with prior knowledge of broadband, and certainly tech savvy enough to support...
-
Customer Service Advisor
7 months ago
Birmingham, United Kingdom Bell Cornwall Recruitment Full timeCustomer Service Advisor BCR/AK/10907 Birmingham - St Paul’s Square £10.90 per hour, potential Temporary - Permanent Bell Cornwall Recruitment’s client is a rapidly growing broadband provider with offices across the country. They are currently in need of a temporary customer service advisor ideally with prior knowledge of broadband, and certainly...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Community Partnership Personnel Full time**Customer Service Advisor** **Birmingham** **Up to £16.00 per hour** **Temporary on-going contract (minimum 3 months)** Think Community Partnership are seeking a Temporary Customer Service Advisor to join our dynamic team and contribute to delivering exceptional customer service during a busy period. As a Temporary Customer Service Advisor, you will...
-
Ecommerce Director
4 weeks ago
Birmingham, Birmingham, United Kingdom thisisnoa Full time £70,000Drive Ecommerce Success at thisisnoaThis role is pivotal in shaping the ecommerce strategy for thisisnoa, a dynamic company. The Head of Ecommerce will lead ecommerce operations across the UK and Europe, ensuring websites reflect the company's ambition and resonate with diverse customers. Growth, profitability, and delivering an intuitive user experience are...
-
Customer Service Advisor
3 weeks ago
Birmingham, United Kingdom Hays Full timeCustomer Service Advisor Job at Birmingham City Council Your new company We are looking for a number of Customer Service Advisors to join the teams within Birmingham City Council.Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services, and we want people with a passion...
-
Customer Service Advisor
2 weeks ago
Birmingham, United Kingdom Unity Trust Bank Full timeJob Description We are looking for Customer Service Advisors to join our team!Customer Service Advisor OUR VALUES Collaborative, Enabling, Inclusive, Straightforward, Integrity Unity is a bank with a difference.For over 40 years, Unity has supported businesses, communities and organisations that share its values in wanting to contribute to positive economic,...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Pybus Recruitment Full time**Customer Service Advisor - Erdington, Birmingham** **Salary: Starting from £27,000 + Bonus + Excellent Company Benefits** **Hours: Full-time, 45 hours per week, Monday to Friday with a half-day on Saturday (rotational basis)** **Contract: Permanent** We are currently seeking a dedicated Service Advisor who is committed to delivering outstanding...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom InHealth Group Full time**Role**: Customer Service Advisor Location: Birmingham Salary: 20,319 This is a Full-Time position of 37.5 hours per week paying 20,319. InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom supreme recruitment services ltd Full timeSupreme Recruitment are looking for a Customer Service Advisor to join one of our clients to help them support their customer base and help them achieve their goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives. You will be part of small friendly team. As...
-
Service Advisor Customer Service
2 weeks ago
Birmingham, United Kingdom Sytner Group Full timeAbout the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner BMW Shrewsbury.As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.You will inform and consult on vehicle servicing, and keep the customer up to date at every...
-
Customer Service Advisor
7 months ago
Birmingham, United Kingdom Page Personnel Full timeHybrid Working - 3 Months Temporary Contract **About Our Client**: My client is a Financial Services business based in Birmingham City Centre, seeking a Customer Service Advisor to come on board on a temporary 3 month contract. As Customer Service Advisor, based in Birmingham, you will be responsible for the following: - Undertaking the day-to-day...
-
Ecommerce Director
4 weeks ago
Birmingham, Birmingham, United Kingdom thisisnoa Full timeAs a key member of our team at thisisnoa, you will take the helm of our ecommerce operations, driving growth and profitability while delivering an exceptional customer experience. Your focus will be on developing and implementing an ecommerce strategy that aligns with our broader business goals.We are looking for someone with a proven track record in senior...
-
Sales Consultant
7 months ago
Birmingham, United Kingdom Castle Fine Arts & Washington Green Full timeWe have an opportunity available for a **Sales Consultant - Ecommerce **to join our friendly team based in **The Mailbox, Birmingham**. Joining us on a full time, permanent basis working 37.5 hours per week (evening and weekend work included). **We offer a competitive salary, plus excellent uncapped commission and bonus with on-target earnings of £40k+. We...