Resident Liaison Officer/administrator
5 months ago
Do you strive to provide excellent customer service? If you have experience of working in roles where your focus is to provide advice and support that helps keep people, their properties and their families safe - you belong at Bromford.
As a resident liaison officer, you will be the main point of contact for customers prior to and throughout the completion of planned works in their homes. You will gather household information to help deliver work with mínimal disruption and supporting those who may experience any difficulties with works in their home.
This role is part resident liaison and part administrative. You will arrange and attend consultation events, such as open days and customer events, providing administrative support to ensure we are fully compliant with event venues, to help us deliver our work programmes. You will be responsible for raising and processing purchase orders to suppliers and sub-contractors, managing customer satisfaction surveys and reporting on the data. You will carry out administrative tasks associated with the delivery of works and reviewing our systems to ensure that all information is up to date and relevant. Your honesty, confidence and attention to detail will be vital in your work.
**You will be someone who is**:
- Experienced in a customer-focused environment, dealing with the public in a customer support role, ideally from a public sector or social housing background
- An excellent communicator who asks the right questions to obtain the information required, as well as someone who shows empathy for people who may be in difficult situations
- Passionate helping others with a can-do attitude and a real desire to help our customers
- Comfortable with IT and technology, especially with Microsoft products
- Resilient, embraces change and can bounce back after dealing with challenging conversations
- Able to take responsibility for managing your workload and prioritising tasks
- Comfortable working outside of standard office hours, if and when required
- Able to adopt a culture of continuous improvement, proactively looking for better ways of working, seeking feedback from stakeholders to recommend changes to the way we do things
Your previous experience could be in roles such as resident liaison officer, tenant liaison officer, housing support worker, customer liaison officer or complaints specialist.
If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.
In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Visit our website to see the full list.
Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.
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