Helpdesk Operator

3 months ago

Mansfield, United Kingdom Compass Group Full time

**What you'll be doing**:
We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 18 hours per week.

As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

**More about the role**:
Could you bring your spark to Healthcare? Here's what you need to know before applying:
Escalate any complaints as required and support continuous improvement

Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement

Sort and dispatch calls to relevant departments

Monitoring phone lines, handling incoming calls with varying queries.

Resolve any issues accurately first time

Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.

Ensure exceptional client delivery standards

**What we’ll give**:
Helpdesk Operator - Kings Mill Hospital

£10.57 per hour, 18 hours per week

Saturday to Tuesday, 4 days on 10 days off

9pm to 6.30am

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Receive Wow Points every time you spend and use them on a wide range of brands

You can share all discounts and offers with your friends and families

Contributory pension scheme

Grow your career with our Career Pathways programme

Compass exclusive offers on PerksAtWork

**Who you are**:
Previous experience in this role/similar position is essential

Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality

Committed to following procedures and ensuring tasks are fully completed

Exceptional organisation skills with the ability to prioritise to meet deadlines.

Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet

Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.

Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
To help with the cost of living crisis throughout this winter, Compass will be providing a free meal or equivalent Subsidy while working

All team members eligible are entitled to a 50% discount at their place of work. Team members are able to take advantage of this discount at the following retail brands operated by Compass Group: Costa, Deli Marche, Amigo and Baguette Co, to name a few.

Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Receive Wow Points every time you spend and use them on a wide range of brands

Un-wind with us with free wellness, mindfulness and exercise classes

You can share all discounts and offers with your friends and families

Contributory pension scheme

Grow your career with our Career Pathways and MyLearning programmes

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.

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