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Retail Betting Shop Assistant

7 months ago

Mansfield, United Kingdom Betfred Full time

**Overview**

Betfred is the world’s biggest owner-operator bookmaker with a retail estate of nearly 1500 shops.

As a Betfred Sales Cashier, you will be the first point of contact with customers in our shops. You will become an expert on betting, and Betfred promotions and will provide advice and guidance to customers to ensure they get the full ‘Betfred’ experience.

**Responsibilities**

You will:

- Be the first point of contact for customers in our shop, answering questions in relation to betting and Betfred products.
- Actively support your shop manager with the delivery of successful sales campaigns.
- Floor walk to maintain retail standards and enhance customer service.
- Use your knowledge/interest in sport to create conversation with customers to ensure they have an excellent experience whilst using Betfred services.
- Engage with customers to ensure they enjoy the Betfred betting experience.
- Work closely with the shop manager and team members to promote new Betfred products and marketing campaigns to increase sales for the shop.
- Process customer bets ensuring information is entered correctly into the till systems.
- Ensure that any machines in the shop are maintained to a high standard, liaising with the retail helpdesk with any issues.
- Carry out any administrative duties in line with the requirements of the shop.
- Ensure the shop is presentable at all times.
- Work to ensure we meet our social responsibilities including adhering to the Think 21 policy.
- Follow company processes to ensure high Health and Safety standards

**Experience and Skills**
- It is a legal requirement that anyone working in a Betfred shop is aged 18 or over.
- Previous experience of working in a retail or customer service environment.
- Previous experience of cash handling.
- Confident communicator, able to enter into conversations with regulars and new customers.
- Ability to work in a team.
- Ability to work under pressure, there are peak times for our shops depending on sporting seasons.
- You must be flexible in your approach to work. Our shops can be open between the hours of 8am and 10pm.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £10.90 per hour

Work Location: In person