Current jobs related to Support Technician - mansfield - Magentus | EMEA

  • Machine Technician

    3 weeks ago

    Mansfield, United Kingdom Meridian Business Support Limited Full time

    Job Summary:Meridian Business Support Limited is seeking a skilled Machine Technician to join our team in Mansfield. As a key member of our manufacturing operations, you will be responsible for operating and maintaining our production equipment to ensure efficient and high-quality production.Key Responsibilities:Operate and maintain production equipment to...

  • Vehicle Technician

    2 weeks ago

    Mansfield, United Kingdom Octane Recruitment Careers Full time

    Vehicle Technician Vacancy Location: Mansfield Salary: Negotiable depending on experience & brand expertise - £33,000 to £37,000 plus bonus Working hours: 8:30am - 5pm, Saturday mornings on rotaWe are recruiting for a qualified Vehicle Technician based in Mansfield who wants to join a company who value their staff, offer brilliant benefits and will always...

  • Automotive Technician

    4 weeks ago

    Mansfield, United Kingdom Octane Recruitment Full time

    Octane Recruitment is seeking a skilled Vehicle Technician to join their team in Mansfield. The ideal candidate will have a strong background in vehicle maintenance and repair, with a focus on delivering exceptional results. **Key Responsibilities:** * Perform routine maintenance and repairs on vehicles * Diagnose and troubleshoot mechanical issues * Work...

  • Automotive Technician

    4 weeks ago

    Mansfield, United Kingdom Octane Recruitment Full time

    Octane Recruitment is seeking a skilled Vehicle Technician to join their team in Mansfield. The ideal candidate will have a strong background in vehicle maintenance and repair, with a focus on delivering exceptional results. **Key Responsibilities:** * Perform routine maintenance and repairs on vehicles * Diagnose and troubleshoot mechanical issues * Work...

  • Vehicle Technician

    1 month ago

    Mansfield, United Kingdom Octane Recruitment Full time

    Vehicle Technician Vacancy Location: Mansfield Salary: Negotiable depending on experience & brand expertise - £33,000 to £37,000 plus bonus Working hours: 8:30am - 5pm, Saturday mornings on rotaWe are recruiting for a qualified Vehicle Technician based in Mansfield who wants to join a company who value their staff, offer brilliant benefits and will always...

  • Electrical Technician

    2 days ago

    Mansfield, Nottinghamshire, United Kingdom Modus Personnel Ltd Full time

    Electrical Technician OpportunityWe are seeking a skilled Electrical Technician to join our team based in the Mansfield area. Our client, a leading electrical company, is looking to expand its team due to success and expansion. As an Electrical Technician, you will be part of our client's electrical team responsible for a mixture of maintenance, repair, and...

  • Maintenance Technician

    3 weeks ago

    Mansfield, Nottinghamshire, United Kingdom ALPLA UK Ltd Full time £45,500

    Job Title: Maintenance TechnicianAbout the Role:We are seeking a skilled Maintenance Technician to join our team at ALPLA UK Ltd. As a Maintenance Technician, you will be responsible for ensuring all moulding machines and associated production machinery are running efficiently and effectively.Key Responsibilities:* Carry out repairs on machines as part of...

  • Vehicle Technician

    1 month ago

    Mansfield, United Kingdom Octane Recruitment Full time

    Vehicle Technician Vacancy Location: MansfieldPlease make sure you read the following details carefully before making any applications. Salary: Negotiable depending on experience & brand expertise - £33,000 to £37,000 plus bonus Working hours: 8:30am - 5pm, Saturday mornings on rotaWe are recruiting for a qualified Vehicle Technician based in Mansfield who...

  • Automotive Technician

    4 weeks ago

    Mansfield, Nottinghamshire, United Kingdom Octane Recruitment Full time

    Vehicle Technician VacancyWe are seeking a skilled Vehicle Technician to join our team at Octane Recruitment. As a leading recruitment agency specializing in automotive and engineering industries, we are committed to finding the best talent for our clients.Key Responsibilities:Perform general servicing and repairs, as well as diagnostics, to ensure vehicles...

  • Automotive Technician

    4 weeks ago

    Mansfield, Nottinghamshire, United Kingdom Octane Recruitment Full time

    Vehicle Technician VacancyWe are seeking a skilled Vehicle Technician to join our team at Octane Recruitment. As a leading recruitment agency specializing in automotive and engineering industries, we are committed to finding the best talent for our clients.Key Responsibilities:Perform general servicing and repairs, as well as diagnostics, to ensure vehicles...

  • Vehicle Technician

    4 weeks ago

    Mansfield, United Kingdom Octane Recruitment Full time

    Vehicle Technician Vacancy Location: MansfieldCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Salary: Negotiable depending on experience & brand expertise - £33,000 to £37,000 plus bonus Working hours: 8:30am - 5pm, Saturday mornings on rotaWe are recruiting for a qualified...

  • Vehicle Technician

    1 week ago

    Mansfield, United Kingdom Octane Recruitment Full time

    Vehicle Technician Vacancy Location: MansfieldCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Salary: Negotiable depending on experience & brand expertise - £33,000 to £37,000 plus bonus Working hours: 8:30am - 5pm, Saturday mornings on rotaWe are recruiting for a qualified...

  • Electrical Design Technician

    2 weeks ago

    Mansfield, United Kingdom Rise Technical Recruitment Limited Full time

    Electrical Design Technician RoleWe are seeking an experienced Electrical Design Technician to join our team at Rise Technical Recruitment Limited. As an Electrical Design Technician, you will be responsible for supporting the design and continuous improvement of new and existing products.Key Responsibilities:• Testing and fault finding on new and existing...

  • Electrical Design Technician

    3 weeks ago

    Mansfield, Nottinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    Electrical Design and Development OpportunityElectrical Design and Development TechnicianRise Technical Recruitment Limited is seeking an experienced Electrical Design and Development Technician to join their team in Mansfield, Nottinghamshire. As an Electrical Design and Development Technician, you will be responsible for supporting the design and...

  • Panel Technician

    3 weeks ago

    Mansfield, Nottinghamshire, United Kingdom FMG Repair Services Full time

    Unlock Your Potential as a Panel TechnicianFMG Repair Services is seeking a skilled Panel Technician to join our team in Mansfield. As a key member of our workshop, you will be responsible for delivering high-quality repairs and ensuring customer satisfaction.Key Responsibilities:Perform panel repairs and replacements using industry-standard techniques and...

  • IT Support Specialist

    4 weeks ago

    Mansfield, Nottinghamshire, United Kingdom PKF-Francis Clark Chartered accountants & business advisers Full time

    About PKF-Francis Clark Chartered Accountants & Business AdvisersWe are a leading firm of chartered accountants and business advisers, providing a wide range of services to individuals and businesses across the UK.Job Title: IT Support TechnicianWe are seeking an experienced IT Support Technician to join our team in Exeter. As an IT Support Technician, you...

  • IT Support Specialist

    4 weeks ago

    Mansfield, Nottinghamshire, United Kingdom PKF-Francis Clark Chartered accountants & business advisers Full time

    About PKF-Francis Clark Chartered Accountants & Business AdvisersWe are a leading firm of chartered accountants and business advisers, providing a wide range of services to individuals and businesses across the UK.Job Title: IT Support TechnicianWe are seeking an experienced IT Support Technician to join our team in Exeter. As an IT Support Technician, you...

  • IT Support Specialist

    4 weeks ago

    Mansfield, Nottinghamshire, United Kingdom PKF-Francis Clark Chartered accountants & business advisers Full time

    About PKF-Francis Clark Chartered Accountants & Business AdvisersWe are a leading firm of chartered accountants and business advisers, providing a wide range of services to individuals and businesses across the UK.Job Title: IT Support TechnicianWe are seeking an experienced IT Support Technician to join our team in Exeter. As an IT Support Technician, you...

  • IT Support Specialist

    4 weeks ago

    Mansfield, Nottinghamshire, United Kingdom PKF-Francis Clark Chartered accountants & business advisers Full time

    About PKF-Francis Clark Chartered Accountants & Business AdvisersWe are a leading firm of chartered accountants and business advisers, providing a wide range of services to individuals and businesses across the UK.Job Title: IT Support TechnicianWe are seeking an experienced IT Support Technician to join our team in Exeter. As an IT Support Technician, you...

  • Maintenance Technician

    3 weeks ago

    Mansfield, Nottinghamshire, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Group is working with a leading PLC business to find a skilled Maintenance Technician to support their facility near Mansfield.Salary: £52,500Shifts: 4 on 4 off shift pattern (rotation of days/nights)The Maintenance Technician will provide site-based engineering support to minimize downtime and ensure uptime and availability of the...

Support Technician

2 months ago

mansfield, United Kingdom Magentus | EMEA Full time

About Us


Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management.

Across pathology, radiology, oncology, maternity, and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes.

People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.


Short Summary


Our Support Team are the first point of contact for our customers. They monitor customer systems, respond and resolve customer tickets whether they be Service Failures, System Requests or Events whilst supporting the installation of new products and product fixes


Key Responsibilities of the role:


On a day-to-day basis you will provide remote technical support for our customers who may be experiencing technical issues with our products.


Duties include:


  • Answering customer telephone calls
  • Adhering to processes and using our call management system (Jira) for all distinct customer communication.
  • Perform an initial diagnosis and wherever possible resolve the issue using documented resolution guidance from our knowledge repository.
  • Resolving the ticket early is important to maintain customer satisfaction, so early resolution is our primary goal. However, after following all avenues of investigation, should the ticket not reach resolution in the L2 phase it may be elevated to our 3rd line teams for deep investigation.
  • Raising incidents for reporting failures and errors found during monitoring and other support duties.
  • Owning and resolving customer issues (which may include escalation where necessary) including liaison with 3rd party clinical system providers.
  • Technical Account Management; meeting with customer to understand ticket priorities and to demonstrate progress on open tickets.
  • Reporting progress of incidents daily to the Service management team.
  • Providing L2 technical support, resolving more complicated incidents, connecting to internal data centres, hosted environments and using desktop connectivity software.
  • Participation in out-of-hours rota.


From time to time, you may be expected to provide on-site support for new projects and installations


What experience do I need:


This is primarily an application support role however you should understand technical IT applications, file structures and permissions and ideally have previous IT helpdesk experience including working to strict service level agreements.


  • Customer focused
  • Ability to troubleshoot technical issues using only remote connection facilities or over the telephone


Desired Experience:


Knowledge and experience of the following would be useful:


  • SQL Querying
  • Dragon Voice Recognition
  • Augnito Voice Recognition
  • Linux Operating Systems
  • Knowledge of ITIL service management protocol


In return we offer:


Flexible Working Environment:

Hybrid working between Mansfield office and Home


Leave :

25 days (increases with length of service up to 4 days) plus 8 bank holiday

Holiday purchase scheme via salary sacrifice

An extra day annual leave for your birthday

Enhanced Maternity Leave

Enhanced Paternity Leave

Religious holiday swap programme

Up to two days paid Volunteering days

Paid time off during the working day to donate blood

Pawrental Leave


Leadership & Development :

LinkedIn learning

Product Training


Employee Recognition:

Peer recognitions

CEO awards

Length of service awards

Performance Annual Bonus Programme


Employee Benefits:

Life Insurance (4x annual salary)

Private health care (BUPA) plus discounted rates to add your loved ones

Salary Sacrifice Pension

Income Protection

EAP (access to online Healthcare)

Employee Referral scheme- £1,000 tax free

Branded merchandise starter pack

£250 working from home allowance

Free Flu Jabs

Enhanced Sick Pay



Our values say a lot about us:

  • One Team
  • Make a difference
  • We Care
  • Constant Evolution
  • Trust


People are at the heart of everything we do at Magentus — we work as one team to create a healthier society. We hold monthly communication sessions with the Senior Leadership Team to provide company updates and strategic briefings.


Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.


We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.


If you require any support or adjustments to interact with us, please let us know.