IT Support Specialist

1 month ago


Mansfield, Nottinghamshire, United Kingdom PKF-Francis Clark Chartered accountants & business advisers Full time

About Our Role

We are seeking a skilled IT Helpdesk Technician to join our team at PKF-Francis Clark Chartered accountants & business advisers. As a key member of our IT department, you will be responsible for providing front-line support, user training, data analysis, and hardware management.

Key Responsibilities

  • Provide technical assistance to users via phone, email, or in-person
  • Develop and deliver user training programs to ensure seamless onboarding
  • Manage user administration, including Active Directory and Exchange setup
  • Collaborate with the team to build and maintain end-user hardware
  • Perform general departmental administration, including data analysis and asset management
  • Support IT projects and roll-outs

Requirements

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of Windows 10 Operating System and Microsoft Office 365 products
  • Experience with Citrix, Business and Accounting applications, MS Teams, Document Management Systems, and iOS/mobile phone support is an advantage

About You

We are looking for a motivated and organized individual who is passionate about IT and has a keen interest in developing their skills. If you are a team player with excellent communication skills and a strong work ethic, we encourage you to apply.



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