Receptionist (15 Hours Per Week)

3 weeks ago


LeighonSea, United Kingdom Primary Care Careers Full time

**About the Role**:
The Pall Mall Surgery in Leigh-on-Sea are looking to recruit into our busy reception team

We have three roles available, with a variety of shift patterns so would be delighted to hear from you if you may be interested in working with us.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone promptly.
- Previous medical or healthcare receptionist experience is desirable;
- Excellent communication skills, with a clear and polite telephone manner;
- Able to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confident to work as part of a team and be able to think on your feet, independently;
- Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
We are alarge training practice, serving a patient population of 21,000.

We operate a SystmOne clinical system and have a history of good QOF achievement and a CQC rating of good across all domains.

Supporting your work life balance and professional development is important to us, so we will be happy to discuss any requirements for flexible working and offer the following benefits:

- Competitive salary based on experience
- Supportive and friendly environment
- Flexible working hours
- Peer support
- CPD Support with training and development
- 25 Days Holiday + Bank Holidays - pro rata for part-time
- NHS Pension

**Disclosure and Barring Service Check



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