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Receptionist

2 months ago

SouthendonSea, United Kingdom Primary Care Careers Full time

**About the Role**:
Scott Park Surgery is looking to recruit a receptionist/audio typist to work 20 hours per week:
The hours are as follows:
Monday 08:00 - 12:00

Tuesday 14:45 - 18:45

Wednesday 12:30 - 16:30

Thursday 09:00 - 13:00

Friday 08:00 - 12:00

Holiday rotas: Time varies

It is essential that applicants are able to work these days/times and be flexible with hours / extra hours to cover when required.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Previous medical or healthcare receptionist experience is desirable but not essential as full training will be given;
- Excellent communication skills, with a clear and polite telephone manner;
- Able to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confident to work as part of a team and be able to think on your feet, independently;
- Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Scott Park Surgery is a small-sized surgery looking after 2700 patients. We are a friendly team with a supportive group of clinicians and admin staff.

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