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Retirement Living Assistant
4 months ago
**JOB TITLE**:Retirement Living Assistant
**LOCATION**:Runcorn
**CONTRACT TYPE**:Temp
**WEEKLY HOURS**:37 Hours
**WORK PATTERN**:Mon-Fri (8.30am-4.30pm)
**JOB SUMMARY**:
To ensure at all times a professional and supportive approach is maintained whilst assisting in the day-to-day delivery of the service for Retirement Living, working as part of a team to provide 'best practice', customer focused housing service provision acrossa group of schemes.
**RESPONSIBILTIES**:
- Act as an initial point of reference on the phone or in a reception area as required. Assist in the provision of comprehensive housing management including working with tenancy agreements. Carry out day to day office administration functions to ensure thatall records and files are maintained and held securely, and that the confidentiality of information is upheld.
- Report repairs and maintenance needs on behalf of the customer following agreed procedures. Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc. Work in line with, monitor andreport any discrepancies in health and safety standards within schemes.
- To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are always aware of the provision of security at the scheme. Promote and encourage a high level of customer involvement, consultation and communication.To monitor standards of maintenance and cleanliness by conducting regular site inspections.
- To have the ability to use appropriate IT systems and maintain professional and timely records. To adhere to agreed Riverside's safeguarding policies and procedures in every aspect of service delivery. Monitoring and meeting relevant health and safety standardsin properties.
**EXPERIENCE**:
- Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus.
- Demonstrable experience of working with Older People.
- Ability to use IT systems to gather, store and produce reports and process information.
- Ability to communicate effectively in writing including the preparation of letters reports & file notes.
**Also, will be required to go through an enhanced DBS check.**
**Mon-Fri (8.30am-4.30pm)**
**Temp**
**Full Time
