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Retirement Living Assistant

2 months ago

Runcorn, Halton, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retirement Living Assistant. As a key member of our team, you will play a vital role in providing a comprehensive housing management service to our customers.

Key Responsibilities
  • Act as an initial point of contact for customers, providing a professional and supportive approach.
  • Assist in the day-to-day delivery of a comprehensive housing management service, including working with tenancy agreements and maintaining records.
  • Report repairs and maintenance needs on behalf of customers, following agreed procedures.
  • Monitor and deliver service contracts at the scheme, including lifts, heating, fire equipment, and gardening.
  • Work in line with health and safety standards, monitoring and reporting any discrepancies.
  • Promote and encourage customer involvement, consultation, and communication.
  • Conduct regular site inspections to monitor standards of maintenance and cleanliness.
  • Use appropriate IT systems and maintain professional and timely records.
  • Adhere to Riverside's safeguarding policies and procedures in every aspect of service delivery.
Requirements
  • Experience working in a customer-focused environment.
  • Excellent communication skills.
  • Previous experience working with vulnerable and older people.
  • Flexible and responsive attitude.
  • Basic proficiency in Microsoft Office, including Word and Excel, and a willingness to learn specific IT systems used within care and support.
About Riverside

Riverside is a housing association with a difference, enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we're committed to providing the best possible service to our customers.

We offer a range of benefits, including competitive pay, generous pension, 28 days' holiday plus bank holidays (pro rata), flexible working options, and investment in your learning and personal development.

We're an inclusive employer, valuing diversity in all its forms and fostering a workplace where all individuals are respected, empowered, and heard.