Admin Officer
1 month ago
We are looking for an Admin Officer to join our dynamic team of highly motivated individuals. The post is both interesting and varied and requires someone to show initiative and work as a member of a team. Applicants should have a responsible attitude and be able to demonstrate good communication skills, as regular liaison is required with patients, Trust personnel and the general public.
Please note that you will be required to work weekends and evenings.
Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification
Responsible for providing a full clerical and administrative service to the Endoscopy Department.
Delivery of accurate and timely clerical service for the Endoscopy Department. The department consists of nurses, health care assistants, and an administration team. The Endoscopy Unit is part of the Gastroenterology Directorate and the majority of Consultant Surgeons, Gastroenterologists and Hepatologists use the facilities within the unit in order to carry out endoscopy diagnostic and therapeutic examinations.
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
To work as part of the administration team within Endoscopy providing and efficient and timely clerical service
To assist in the day to day functionality of the Endoscopy office, including the booking of patients chronologically from the PTL waiting list
To answer the telephone, dealing with enquiries whenever possible and at other times taking accurate messages and forwarding as appropriate. This includes discussing appointment details, preparation and medication with patients when appropriate.
Working as part of the clerical team delivering partial booking for all patients who require endoscopy appointments.
Working as part of the clerical team in order to deliver clerical pre-assessment to the patients prior to their appointments.
To ensure that 2ww patients are booked in a timely fashion ensuring that the department achieves the Government targets, reporting any problems to the Office Manager.
Keep all outpatient lists booked to full capacity in order to achieve best practice.
To provide cover when other clerical staff are on leave.
To check Endosoft reports ensuring that all patients who require a follow up appointment are appropriately booked.
To respond to the changing needs of the department on a daily basis by providing a flexible approach to the working day, maintaining the existing excellent standard of service and continuing promotion of good working relationships.
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