Admin Officer

2 months ago


Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

To work as part of the administration team within Endoscopy providing and efficient and timely clerical service To assist in the day to day functionality of the Endoscopy office, including the booking of patients chronologically from the PTL waiting list To answer the telephone, dealing with enquiries whenever possible and at other times taking accurate messages and forwarding as appropriate. This includes discussing appointment details, preparation and medication with patients when appropriate. Working as part of the clerical team delivering partial booking for all patients who require endoscopy appointments. Working as part of the clerical team in order to deliver clerical pre-assessment to the patients prior to their appointments.

To ensure that 2ww patients are booked in a timely fashion ensuring that the department achieves the Government targets, reporting any problems to the Office Manager. Keep all outpatient lists booked to full capacity in order to achieve best practice. To provide cover when other clerical staff are on leave. To check Endosoft reports ensuring that all patients who require a follow up appointment are appropriately booked.

To respond to the changing needs of the department on a daily basis by providing a flexible approach to the working day, maintaining the existing excellent standard of service and continuing promotion of good working relationships.


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