Business Support Officer/admin

2 weeks ago


Plymouth, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Business Support Officer/Admin - Housing**
**Reference no: Plymouth RQ899869**
**Pay Rate: £11.18 per hour PAYE**
**This opening assignment is for 2-3 months**
**Hybrid working **This role will be mainly focused on conducting telephone appointments for Housing Benefit, Council Tax Support and Council Tax, supporting customers that are vulnerable or digitally excluded. There may also be the requirement to take inbound calls, so experience of dealing with customers over the phone is essential. The team manage calls and deal with sensitive customer financial issues. They are focussed on delivering an excellent level of customer experience.
**Key Responsibilities**:

- Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services.
- Accurately update information on relevant systems e.g. Academy, Civica, Carefirst.
- Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services.
- Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice - supporting a continuous improvement ethos.
- Undertake other duties appropriate to the grade of the post.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Qualifications**:

- NVQ Level 2 or 3.
- Customer care qualification/training.

**Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
- Experience of providing an effective and efficient business support service to customers.
- Administrative experience with an understanding of office procedures.
- Experience of prioritising own workload to ensure deadlines are met.
- Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.

**Skills & Abilities**:

- Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.
- Ability to process basic service requests.
- Customer care skills and the ability to show initiative when dealing with customer enquiries.
- Communication skills to provide information and signpost customers, some with specific communication needs, when dealing with their enquiries and complaints.
- Numeracy skills required for carrying out calculations and ensuring the accuracy of data.
- Literacy skills required including spelling, grammar and punctuation for dealing with letters, documents.
- Ability to be decisive and make criteria based decisions - weighing up evidence against set criteria.
- Team working skills and the ability to work together with colleagues to deliver a cohesive, joined-up service to customers.
- Accuracy with a high level of attention to detail.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed.**

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Plymouth RQ899869**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often



  • Plymouth, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Business Support Admin Officer - Admin & Clerical** **Reference no: Plymouth RQ813413** **Pay rate: £11.18 per hour PAYE** To provide administrative and customer focused support duties across a range of departments, ensuring that all services provided to colleagues, managers and customers are efficient and...

  • Admin Officer

    5 days ago


    Plymouth, United Kingdom Brook Street Full time

    **Temporary admin officer (AO) position in Plymouth until 28/02/25 with probable extension £11.59** Full time Monday to Friday 37 hours per week. 08:30-17:00 depending on business needs. **Please note**: once you have been in the assignment for **12 working weeks**, your hourly rate will increase to **£11.88**. **This pay rate is applicable from 1st...


  • Plymouth, United Kingdom CHANGE UN LIMITED Full time

    Business Support Officer required to support increased workload following local elections. Supporting the elections team with administrative tasks including supporting a local by-election and post-election administration tasks following local elections. This is a 3 -month fixed term post, based in Ballard House full time (Mon-Fri 9-5) 4 YEARS ADMIN EXP...


  • Plymouth, United Kingdom Reed Business Support Full time

    Looking for a business development role with a varied and energetic day? Good at keeping your ear to the ground? My client is looking for someone who can attract and retain Science and Technology based organisations, while balancing client needs with the objectives of the business. - 37 hour Week - £30-£40, 000 pa You’ll need to: - Employ your...


  • Plymouth, United Kingdom NOV Inc Full time

    CLOSING DATE 26 MAY 2024  An exciting opportunity for a well organised individual to join our Operations team. Your responsibilities will be to provide all our clients with a high quality and first-class experience; whether via telephone, email or in person. You will be the first point of contact for our visitors therefore we require someone who is...

  • Admin Officer ao

    4 weeks ago


    Plymouth, United Kingdom Brook Street Full time

    Temporary Administrator Position - until end of September 2023 with probable extension Full Time Monday to Friday 37 hours per week £11.28 per hour Brook Street are recruiting administrators for our public sector client who is part of the MOJ family based in Plymouth. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for...

  • Admin Officer ao

    4 weeks ago


    Plymouth, United Kingdom Brook Street Full time

    Temporary Administrator Position - until end of September 2023 with probable extension Full Time Monday to Friday 37 hours per week £11.28 per hour Brook Street are recruiting administrators for our public sector client who is part of the MOJ family based in Plymouth. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for...

  • Admin Assistant

    4 weeks ago


    Plymouth, United Kingdom Path Full time

    **ROLE PROFILE** **Administrative Assistant** **Role Profile** **Reports to** Office Manager **Hours ** 20pw **Location** Harwell Centre **Shift Pattern** Office hours, with some flexibility to provide holiday cover **CRB check required** - enhanced Path is an independent charity, based in Plymouth. It has a board of trustees and a Director, with...


  • Plymouth, United Kingdom Essential Employment Full time

    **Waste Support Assistant / Admin needed in Plymouth, £11.18phPAYE - Reference: RQ801760** Additional duties to this role include updating and recording of compliant related documents, such as contractor training records, risk assessments and SSOW, employee training records and site induction records. **This is a Full time role on a temporary contract...

  • Admin Assistant

    7 days ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Clerical Officer / Appointment booking A Clerical officer / appointment booking clerk is required for Planned care assessment unit, the post holder will provide admin support to the clinical staff within the Pre-Operative Assessment Unit and book follow up appointments. The post holder will also assist with clinical enquiries, filing and other associated...


  • Plymouth, United Kingdom TEMP A STOR LIMITED Full time

    Business Support Officer required to support increased workload following local elections. Supporting the elections team with administrative tasks including supporting a local by-election and post-election administration tasks following local elections. This is a 4 -month fixed term post, based in Ballard House full time (Mon-Fri 9-5) public sector...


  • Plymouth, United Kingdom Adecco UK Full time

    **Exciting opportunity has arisen for a Finance Admin Assistant to work for our electronic manufacturing client based in Plymouth.** **Position to start ASAP.** **£12 - £12.50 per hour Dependant on Experience.** **3 days per week (Tues-Thur)** **8am - 4pm (although we can be flexible)** **2 months to start but with potential to extend** **About...


  • Plymouth, United Kingdom Cleantech People Full time

    **What's involved with this role**: **Job Ref: Plymouth RQ1201786** **_A DBS disclosure is listed as a requirement for this role_** The team requires a Business Support Officer - Administrator for approximately 15-months. The role will be based in the Democratic and Member Business Support team, carrying out administrative duties supporting the elected...

  • Admin Apprentice

    4 weeks ago


    Plymouth, United Kingdom Nightingale Healthcare Solutions Ltd Full time

    **Admin Apprentice Job Purpose**: Assist in the running of the agency branch including daily contact with staff and clients, sales calls and admin duties. **Admin Apprentice Job Duties**: - Managing documentation and uploading to online storage - Processing paperwork for DBS - Setting up personnel files and checking regularly that data remains accurate -...

  • Admin Assistant

    4 weeks ago


    Plymouth, United Kingdom Path Full time

    Interviews: 10th Feb to be confirmed **Role** This role is carry out administrative functions for the Resettlement (temporary housing) service. **Resettlement** Path’s Resettlement Scheme exists to provide additional, flexible accommodation to single homeless people. It is an option for people not yet ready to move into their own accommodation and who...


  • Plymouth, United Kingdom Brook Street Full time

    **_Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. _**_HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. _ - Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who...


  • Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    To provide a quality service that supports the Pre op Diabetes Service with their audits, typing up of letters, and administrative work. The applicant will need to have and NVQ level 2 in admin or demonstrable admin experience.


  • Plymouth, United Kingdom iWork Recruitment Limited Full time

    What's involved with this role: Contract to start on 13-03-23 until 22-09-23 with a possible extension. Key Duties: 1. To provide responsive, professional and timely administrative support and advice to services as directed, facilitating the effective conduct of the clients's core business. 2. To implement and maintain efficient, cost-effective systems for...


  • Plymouth, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Commissioning and Finance Officer to join the Strategic Delivery Partnership Team in Devon and Cornwall working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? If yes, then we’d love to hear...


  • Plymouth, United Kingdom KBG Chambers Full time

    **KINGS BENCH GODOLPHIN CHAMBERS** Working week Monday - Friday - 09.00am - 5.50pm (1 hour unpaid lunch break). 28 days holiday (bank holidays and seasonal leave are additional)Total hours per week: 37.50 Apprenticeship level Advanced Level 3 (A level) **What will the apprentice be doing?** Job roles will be varied but mainly admin support based. Tasks...