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Helpdesk Administrator

4 months ago

Welwyn Garden City, United Kingdom Econorod Full time

**Company Description**

Econorod Limited is a leading provider of planned, emergency, and drain repair services with over 30 years of experience in the industry. Our extensive network of contract and emergency callout clients spans London and the South East, including various blue-chip companies, hotel chains, supermarket chains, and healthcare facilities. We offer a range of services including drain maintenance, high-pressure water jetting, pest control, pump services, plumbing, and more. With our headquarters situated in a convenient location close to the M25 motorway, our drainage teams are available for emergency deployment 24/7, 365 days a year.

**Role Description**

Econorod Limited is seeking a full-time Help Desk Administrator to join our team in Welwyn Garden City. The Help Desk Administrator will be responsible for providing assistance to our customers, identifying and escalating issues, and providing timely responses to inquiries. This role involves on-site work.
- Strong communication skills and ability to multitask
- Experience in customer service or help desk support
- Proficiency in Microsoft Office Suite and other related software
- Ability to work independently as well as part of a team
- Problem-solving skills and attention to detail
- Experience with CRM portals but not required as training will be provided

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- No weekends

Work Location: In person