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Helpdesk Administrator

4 months ago

Welwyn Garden City, United Kingdom Flowright Construction Ltd Full time

**Starting pay**: £20000 - £27500 depending of experience

**Work Hours** : Monday-Friday 8:30pm 5:30pm

**Holiday entitlement**: 28 days

**Other Benefits**:Employee Assistance Program which offers mental health and wellbeing support **~* Perk platform offering 4 - 17% off purchases, holidays, takeaways and more **~* Private health care for those with 12 months service **~** Death in service paying 2 x your salary (tax free) to your loved ones if the worst happens at any time while employed by us.

**About Us**

Flowright is a Commercial Plumbing and Drainage Company that provides 24 hour support to the hospitality industry. Our largest customers include restaurant chains such as Nando’s and Five Guy’s while in the hotel sector we supply big names like The Savoy, The Dorchester and The Mandarin Oriental.

We are committed to changing the perception of the industry to provide a friendly, valuable and quality service to our clients. To help us achieve this, a new team member is required to offer Admin Support to the Help Desk in our existing office team.

**About the Role**

Plans can change minute by minute so mental agility and situational awareness will help our customers and teammates alike..

The backbone of our business is our staff who are supported by various computer programs like JobLogic, which is our business operating system and Employment Hero; our Human Resources system. Full training will be provided but strong computer skills will be required.

Due to the nature of our work, when things go wrong for our customers it can be quite stressful for them so a confident and supportive telephone manner is essential.

**About You**

The basic requirements are:

- A friendly and confident phone manner
- Good spelling and grammar
- Confident use of computers
- Be able to work quickly and accurately
- Be willing and able to learn new skills

**About the Process**

Following that, you will contact you with the outcome and hopefully welcome you on board

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£27,500.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Welwyn Garden City: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person