Customer Service Administrator
3 months ago
**Job Description: Helpdesk Administrator (M/F/X)**
**About us**
We are an established family run commercial drainage company, offering reactive and scheduled maintenance services to large restaurant, hotel, and supermarket chains. Due to continued expansion we are looking for a proactive helpdesk administrator to join our friendly team based in Welwyn Garden City.
**Role**
**Main duties Include but not limited to**:
- Monitoring the helpdesk inbox
- Logging customer requests and jobs
- Updating our client portals with clear concise job information
- Updating our internal CRM system with job requirements
- Answering the help desk phone calls, logging client requests on internal and external portals
- Obtaining job updates from our engineers and updating the system with notes about the job
- Closing jobs once they have been completed ready for invoicing
- Ad hoc admin duties
- Ad hoc projects
**Personal Specification**
- Experience in a customer service environment or customer facing role
- Computer literate
- Excellent communication skills
- Resilience
- Excellent organisational skills
**What we are offering**
- Salary: £20,000 - £23,000 per annum depending on experience
- 28 days holiday including bank holidays
- Pension
- Training and development opportunities
**Salary**: £20,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
-
Customer Service Team Leader
4 months ago
Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time**Job Title**: Customer Service Team Leader **Salary**: £32,000 - £35,000 per annum **Location**: Welwyn Garden City (Hybrid) **Contract**: Permanent - full time **Hours**: Monday to Friday -8.30am - 5pm COMPANY PROFILE Our established client based in the heart of Welwyn Garden City are seeking an enthusiastic Customer Service Team Leader to join...
-
Customer Service
3 months ago
Welwyn Garden City, United Kingdom Customer Service and Call Centres Full timeJob Title: Customer Service Location: Welwyn Garden City **Salary**: £12.47 per hour Contract: Full Time, Monday to Friday 9:00am - 5:00pm The Role: Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be...
-
Customer Service Representative
6 days ago
Welwyn Garden City, Hertfordshire, United Kingdom Reed Full timeCustomer Service Administrator RoleWe are seeking a highly skilled Customer Service Administrator to join our team on a temporary basis. This is a full-time office-based role in a dynamic environment.As a Customer Service Administrator, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include:Making...
-
Customer Service Representative
6 days ago
Welwyn Garden City, Hertfordshire, United Kingdom Reed Full timeCustomer Service Administrator RoleWe are seeking a highly skilled Customer Service Administrator to join our team on a temporary basis. This is a full-time office-based role in a dynamic environment.As a Customer Service Administrator, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include:Making...
-
Customer Service Coordinator
3 months ago
Welwyn Garden City, United Kingdom CALA Group Full time**About The Role**: **Purpose**: - To be the first point of contact for customers with defects; coordinating remedial works with purchasers, nominated subcontractors and Cala Maintenance Operatives. You will be providing outstanding customer service to our homeowners to ensure resolution of issues within 30 days, as well as wider administrative support to...
-
Customer Service Administrator
3 months ago
Welwyn Garden City, United Kingdom Hearts Recruit Ltd Full timeMonday to Thursday 8.30am-5.30 then Fridays you finish at 3pm - Work from home 2 days per week after your probation - Must be someone with previous customer service experience either from a head office or retail environment A fast growing client of ours in Welwyn, are looking to recruit an enthusiastic Customer Service Executive, to join their friendly head...
-
Customer Service Representative
2 days ago
Welwyn Garden City, Hertfordshire, United Kingdom Reed Full timeCustomer Service Administrator RoleWe are seeking a highly skilled Customer Service Administrator to join our team on a temporary basis. This is a full-time office-based role in a dynamic and friendly environment.This opportunity offers the chance to work with a reputable organization and gain valuable experience in customer service.Hours of work are Monday...
-
Customer Service Representative
2 days ago
Welwyn Garden City, Hertfordshire, United Kingdom Reed Full timeCustomer Service Administrator RoleWe are seeking a highly skilled Customer Service Administrator to join our team on a temporary basis. This is a full-time office-based role in a dynamic and friendly environment.This opportunity offers the chance to work with a reputable organization and gain valuable experience in customer service.Hours of work are Monday...
-
Senior Customer Support Administrator
1 month ago
Welwyn Garden City, Hertfordshire, United Kingdom Tate Full time £12Job Title: Senior Customer Support Administrator Location: Welwyn Garden City Type: Full-Time, Temporary (initially for 3 months, with potential for a permanent role)Working Hours: 08:00 - 16:00 Are you a committed and proactive administrator with a strong focus on providing outstanding customer support? Tate Recruitment is seeking a Senior Customer Support...
-
Customer Service Co-ordinator
3 months ago
Welwyn Garden City, United Kingdom CALA Homes Full time**About The Role**: Key responsibilities will include, but are not limited to, the following: **Purpose**: To be the first point of contact for customers with defects; coordinating remedial works with purchasers, nominated subcontractors and Cala Maintenance Operatives. You will be providing outstanding customer service to our homeowners to ensure resolution...
-
Customer Service Representative
2 weeks ago
Welwyn Garden City, Hertfordshire, United Kingdom Reed Full timeAdministrative Support Role This is a full-time office-based position with a local provider on a temporary basis. The role is based in a friendly team office environment with free parking. This opportunity offers the chance to progress within the organisation. Key Responsibilities: Making outbound calls to customers to arrange periodic servicing or repair...
-
Customer Service Representative
2 weeks ago
Welwyn Garden City, Hertfordshire, United Kingdom Reed Full timeAdministrative Support Role This is a full-time office-based position with a local provider on a temporary basis. The role is based in a friendly team office environment with free parking. This opportunity offers the chance to progress within the organisation. Key Responsibilities: Making outbound calls to customers to arrange periodic servicing or repair...
-
Customer Service Coordinator
3 months ago
Welwyn Garden City, United Kingdom Mission 4 Recruitment Full time**Customer Service Coordinator** Customer Service Coordinator duties include: - Administrating job reports from the field engineers - Responding to reactive works in a proactive way and assigning jobs to the engineers - Working closely with the account managers to provide a high level of customer service to all accounts - Utilising the client's SaaS...
-
Customer Service Advisor
3 months ago
Welwyn Garden City, United Kingdom PayPoint Network Ltd Full timeFull Time Customer Service Advisor - Monday - Friday 9am - 5.15pm - £21,630 per annum - Welwyn Garden City AL7 1EL - **Why are we recruiting?** We are passionate about our retailers at PayPoint, they are at the heart of our business and we always want to ensure we deliver exceptional customer service. We have a Contact Centre based at our head office in...
-
Customer Service Representative
2 weeks ago
Welwyn Garden City, Hertfordshire, United Kingdom Pick for Britain Full timeWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative at Pick for Britain. As a key member of our organization, you will play a vital role in providing exceptional customer service and support to our patients.Key Responsibilities:Provide outstanding customer service to patients and colleagues, ensuring...
-
Customer Service Representative
2 weeks ago
Welwyn Garden City, Hertfordshire, United Kingdom Pick for Britain Full timeWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative at Pick for Britain. As a key member of our organization, you will play a vital role in providing exceptional customer service and support to our patients.Key Responsibilities:Provide outstanding customer service to patients and colleagues, ensuring...
-
Customer Service Advisor
4 months ago
Welwyn Garden City, United Kingdom Direct Line Group Full time**About us** Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers. We know that our customer's vehicles make getting from A to B that much easier, whether it's to do the weekly shop, the school run or to get things delivered, it's all important. **What you'll be...
-
Customer Service Advisor
3 months ago
Welwyn Garden City, United Kingdom Liberata Full time**Fancy a role where you really make a difference?** **Have what it takes to deliver exceptional customer service?** **Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays.** **Your NEW job description**: Become part of our Liberata Customer Services team,...
-
Service Coordinator
2 weeks ago
Welwyn Garden City, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at Rise Technical Recruitment Limited. As a Service Coordinator, you will play a crucial role in managing the schedules of our engineering specialists and providing exceptional customer service.Key Responsibilities:Manage the schedules of a team of...
-
Student Ambassador
3 months ago
Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time**Job Title**:Student Ambassador **Location**:Welwyn Garden City, Hertfordshire **Job Type**:Temporary on going - Full training day 16th August - Assignment commences from 21st of August. **PLEASE NOTE, THE SUCCESSFUL APPLICANTS MUST BE AVAILABLE ON THE DATES PROVIDED** **Hours**: 9:30am to 5:30pm, or until 8:30pm (Dependant on availability) **Hourly...