Retirement Living Officer

3 months ago

Tamworth, United Kingdom Midland Heart Full time

**The Role**

In this role you’ll be based on site at Shannons Mill in Tamworth, a thriving scheme that’s home to residents who live independently, where you’ll provide an excellent Housing Management service. You’ll also cover The Forge, located nearby in Tamworth and a small scheme in Atherstone which you’ll be required to visit once a month. Please note, you must be willing and able to travel to Atherstone to be considered for this role. There may also be times where you support other schemes, such as holiday cover.

**Your day-to-day responsibilities will include**:

- Achieve high customer satisfaction, by developing and maintaining positive relationships with our customers, interacting with them regularly to ensure key messages are delivered and their needs are understood.
- Managing compliance including building safety, safeguarding, fire safety and health and safety, ensure that our schemes are safe, secure and thriving communities.
- You’ll have experience of working within Housing Management; OR
- Experience within a fast-paced customer service / relations role, either over the phone or face-to-face.
- You’ll have practical IT skills (Microsoft packages and in-house systems) with the ability to write letters to customers, report repairs and complete online training.
- You’ll be highly organised with the ability to balance multiple tasks in this varied role.
- Importantly, you enjoy delivering a brilliant customer service, you’re confident interacting with lots of different people and you bring a positive approach to any challenges you face
- Our residents value face to face interaction so this role is based at Shannons Mill 4 days per week, with one day working remotely from home. Please be aware, you will play a crucial role in running the schemes you cover and will be the responsible person on scheme, representing Midland Heart in the event of an emergency or customer query._

**Who are Midland Heart?** We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._

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