Complaints Administrator

3 weeks ago


Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

To provide a comprehensive administrative support service to the Complaints team and the Head of Customer Service.

You will be responsible for providing effective and efficient clerical and administrative support to the Head of Customer Service and the Complaints Team.

Distribute complaints satisfaction surveys and entering results from Equality, Diversity and Inclusion Forms on to the system.

You will also support arranging meetings through gaining staff availability, booking rooms and sending diary invites as needed as well as preparing meeting packs as required.

You will conduct general administrative duties such as making stationery requests.

You will be required to work as part of a team and provide cross cover during periods of staff planned or unplanned absence in line with the needs of the service, to provide efficient and effective administration support to the Complaints department and the Head of Customer Service.

**General administrative duties**: scanning and printing documents, providing regular reports using the departmental database and Excel.

Please see Job Description for full details.

MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination.

Diversity Matters

We’re looking forward to hearing from you


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