First Line Support

2 weeks ago


Bristol, United Kingdom JacobJames Recruitment Ltd Full time

**IT Support opportunity for Bristol city centre firm.**

**£15.55ph**

**What we are looking for**:
To be successful in this role, you will have relevant experience in working with the technical part of ICT, preferably involving significant multi-channel liaison with end users and 3rd party suppliers. You will have excellent problem-solving skills, the ability to prioritise and the capacity to think clearly under pressure. You will be able to manage expectations and communicate effectively at all levels.

**Key Responsibilities will require you to**:

- Provide first and second line support to users for hardware, software, audio-visual, network and telecommunications (fixed and mobile)
- Execution of common service requests such as equipment loan and account unlocks
- Proactive prioritisation and resolution of requests
- Liaise with ICT Services regarding network and system administration and security
- Support the implementation of new software in test and production environments
- Take part in ICT projects concerning the overall system and network and monitoring back up processes
- Provide administration and induction of new system users
- Active participation in end-user engagement programme
- Conduct configuration management including documentation
- Provide maintenance of end user and team knowledge bases
- Support with the delivery of local security, business continuity and change management activities
- Provision of statistical input for monthly reporting
- Lead small ICT change projects
- Experience of the banking or financial services sector would be desirable but is not essential.

**Job Types**: Full-time, Temporary contract

**Salary**: £15.55 per hour

Schedule:

- Monday to Friday

Work Location: One location



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