1st Line IT Support Analyst

3 weeks ago


Bristol, United Kingdom Concept Resourcing Full time

1st Line / IT Support / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / CompTIA A+ / CompTIA Network+

Concept Resourcing are currently working with a growing leading Managed Service Provider to recruit a 1st Line IT Support Analyst into their support team. This is an excellent opportunity for someone who is looking to start out their IT journey and wantsto learn the skills to progress their IT career within a fast-paced environment with excellent opportunities for growth and development.

Location - Bristol

Salary - £21,000 - £22,000 per annum

**The Role**
- Act as the initial point of contact for IT issues.
- Accurately record reported issue details in a timely and understandable manner.
- Build & maintain good relationships with all end-users through progressive and meaningful updates to their issue, through to resolution.
- Assisting the IT Department in various projects and tasks when needed.
- Flexibility required for some working hours.
- Previous IT support experience would be highly beneficial
- Excellent end user/customer service skills
- Strong ability to problem-solve and think logically
- Friendly, warm and welcoming personality
- Strong time management and organisational skills
- IT certification would be highly desirable (e.g. CompTIA)

1st Line / IT Support / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / CompTIA A+ / CompTIA Network+


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