1st Line Desktop Support Engineer

2 weeks ago


Bristol, United Kingdom Sanderson Full time

**1st Line Desktop Support Engineer**

**Avonmouth**

**£25,000**

As a Desktop Support Engineer, you will provide the first line of IT support to all company employees, both on-site and remote workers. The primary goal is to support end users with all IT support queries. You will be required to possess the skills to troubleshoothardware and software faults, install and configure new end user devices to company standards.

Working as part of a small team you will be involved in a range of technologies as you progress and gain more experience within the role. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

**1st Line Support Engineer Key Duties**:

- 1st line triage and resolution of user reported issues
- Configure and deploy laptop and Apple Mobile devices
- Basic MDM administration of Apple Devices
- Supporting deployment and update of software

**1st Line Support Engineer experience required**:

- Experience and/or Qualifications in an IT support role
- Experience with Windows 10 and Apple iPhone iOS/iPadOS
- Experience with Active Directory and group policies
- Ability to maintain a high degree of customer service for all support queries
- Proactive approach, ability to prioritise and manage own workload
- Excellent oral and written communication skills
- Keen attention to detail

This position will be an office based role.



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