Desktop Support Engineer

1 month ago


Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

Desktop Support Engineer - Bristol
Desktop Support Engineer
Location: Bristol
£17.72 Per hour (UMBRELLA)
£16.15 per hour PAYE premium
7 Months +
A leading provider of IT services and solutions is currently looking for a Desktop Support Engineer to join their expanding team at their prestigious offices in Bristol.
Requirements Relational Skills
- Ability to deliver great customer experience in a very active environment and to be invigorated by constant personal interaction, sometimes this will be the all-important first impression
- Strong communication skills that letyou converse freely and comfortably with small groups as with individual customers You're passionate about customer service and eager to share that passion with others. You have strong people skills - you're approachable, a good listener and empathetic
- Clearcommunication and able to convey technical solutions to all levels of user
- Adaptable to different scenarios (working alone / working in a team)
- Strong interest in technology, and agility at learning new technologies Technical Characteristics
- Able tounderstand user requirements and guide them towards a fix
- Is familiar with today's technologies used in the workplace (Windows 7 / 10, Office 365, Teams VPN's, BYOD, OneNote)
- Is willing to learn support of bespoke hardware / software used on customer sites
- Is familiar with working to SLA's
- Is familiar from logging requests / incidents as they come in (ServiceNow).
With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience.
In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. If you're looking for the opportunity to build your career with an industry leader, then pleaseforward your CV.



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