2nd Line Support Engineer

3 weeks ago


Bristol, United Kingdom Mars Recruitment Full time

2nd Line IT Support Engineer, Bristol, £25,000 - £30,000
Our market leading professional services client is looking to recruit a 2nd Line IT Support Engineer. As part of a team of dedicated engineers, you'll be providing 2nd Line and Desktop Support to over 600 users covering cutting edge hardware, software and infrastructuretechnologies.
The role:
The 2nd Line IT Support Engineer will provide support to a diverse group of over 600 users, responding to incidents and requests in line with company SLA's. You'll troubleshoot desktop, telephony, network and printing errors, investigate software issues andcarry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology.
About you:
The successful 2nd Line IT Support Engineer will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You'll possessa logical approach to problem solving and will already be experienced in a similar role.
Essential skills:

- Minimum 1-year experience in a similar role
- Windows 10, MS Server 2012/2019, MS Office 365
- Active Directory & Group Policy administration
- IP networking & telephony, DNS, DHCP
- Server, network and desktop hardware
- Customer facing skills
Desirable skills:

- SCCM
- Mobile device support
- Sophos AV
- Backup software and hardware, in particular Arcserve Backup Solutions
Desirable qualifications:
Any of the following: MCSE/MCITP, MCP/MCTS or VCP.



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