Shift Controller

3 months ago

Belfast, United Kingdom OCS Full time

**Job Reference: /MD/20-06/1211/2**

**Job Title: Shift Controller**

**Location: Belfast, Northern Ireland**

**Salary: Competitive**

**Hours per week: Variable Shift Rota - 40 hours per week**

**Business Overview**

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

**Job Overview**

We are currently recruiting for Shift Controller to join our passionate and driven team based at our client’s site in Belfast, Northern Ireland

The shift Controller within the PRM service is often the first contact a person with reduced mobility may have as they depart from Belfast International Airport, therefore it is critical to note that a team leader is quite often the face, voice, and character of the PRM experience and their ability to make a good first impression is critical to the overall service.

The Shift Controller must ensure that they always act in a professional manner, on the phone and face to face with passengers, airport personnel and colleagues.

You will be responsible for the overall operation which include the efficient and accurate updates of the Avtech Connect System, monitoring the performance levels of Customer Care Agents, communicating effectively with the Control Department, and ensuring all PRM’s are assisted within the Service Level Agreement as set down by Belfast International Airport Authority.

**Key Responsibilities**:
**The main tasks associated with the role of a Shift Controller include but are not limited to the following**:

- Greet passengers in a pleasant and professional manner.
- Assess the passenger’s mobility requirements.
- Log and record all passenger tasks into the Avtech Connect system, ensuring each task is time stamped at the time the passenger requests assistance and the IATA category confirmed.
- Allocate tasks to CCA’s in an efficient manner.
- Complete all system updates in accordance with procedures.
- Pre-empt and report all possible service failures to the Control Department and or Customer Service Manager
- Ensure the surrounding area of the Team Leader desk is tidy and well always maintained.
- Ensure a full complement of wheelchairs are stocked at the desk - as numbers run low allocate a wheelchair collection task to a CCA.
- Answer telephone calls in a prompt and professional manner - use the OCS greeting.
- Communicate effectively with all customers, airport personnel and colleagues. A professional and courteous approach is essential.
- Follow instruction as assigned by management.
- Monitor uniform standards and behaviour of all CCA’s; CCA’s must not congregate around the Team Leader desk, report any discrepancies to Duty Manager
- Use of personal phones, reading of non
- OCS documents and chewing gum is strictly forbidden.
- Eating or drinking whilst on duty is strictly forbidden. A small bottle of water is permitted; however, discretion is a must
- Assist, as required, with any additional duties (including assisting departing/arriving PRMs) as assigned to you by management.

**About You**:

- **_ Applicants must have the right to work in the UK_**

**Although not exclusive, the following qualities are essential for a Team Leader to be effective and efficient in their role**:

- Good communicator, with the ability to communicate effectively and professionally with persons at all levels, including those with disabilities, and from all backgrounds.
- Have a disability confident approach when assisting PRMs.
- Self motivated, adaptable to change and able to use own initiative.
- Good timekeeper and willing to maintain a high level of grooming.
- Committed, respectful and enthusiastic.
- Caring, thoughtful and empathetic personality
- Ability to handle shift work, including weekends and Bank Holidays
- Ability to speak, read and write English effectively.
- Ability to work and multitask within a fast paced and busy environment.
- Previous airport experience is an advantage but not essential.
- Previous customer service experience more than one-year desirable

**Benefits**
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Superstar Awards

**How to apply**

If you are interested to

  • Shift Controller

    3 months ago

    Belfast, United Kingdom OCS Group Full time

    **About The Role**: The shift Controller within the PRM service is often the first contact a person with reduced mobility may have as they depart from Belfast International Airport, therefore it is critical to note that a team leader is quite often the face, voice, and character of the PRM experience and their ability to make a good first impression is...

  • Shift Supervisor

    3 months ago

    Belfast, United Kingdom Eddie Rockets Full time

    **Main purpose of the role**: Preparation, set up and service of the food and bar service areas, you’ll ensure a high level of efficiency whilst maintaining and improving standards and quality of service and food. Reporting to the Store Manager, you will review and monitor cash floats, ensure equipment maintenance, and ensure all F&B areas are always...

  • Shift Supervisor

    3 months ago

    Belfast, United Kingdom Eddie Rockets Full time

    **Main purpose of the role**: Preparation, set up and service of the food and bar service areas, you’ll ensure a high level of efficiency whilst maintaining and improving standards and quality of service and food. Reporting to the Store Manager, you will review and monitor cash floats, ensure equipment maintenance, and ensure all F&B areas are always...

  • Control Room Operator

    3 months ago

    Belfast, United Kingdom Energy Trading Ireland Full time

    Energy Trading Ireland is a licensed Demand Side Unit Operator, trading in the Single Electricity Market. Established in 2013, the company has grown to become a significant force within this sector. Our Dundonald based control room operates 24/7, all year round. The Position**:Control Room Operator - Shift** As a Control Room Operator your duties and...

  • Control Room Operator

    3 months ago

    Belfast, United Kingdom Energy Trading Ireland Full time

    Energy Trading Ireland is a licensed Demand Side Unit Operator, trading in the Single Electricity Market. Established in 2013, the company has grown to become a significant force within this sector. Our Dundonald based control room operates 24/7, all year round. The Position**:Control Room Operator - Shift** As a Control Room Operator your duties and...

  • Document Controller

    5 months ago

    Belfast, United Kingdom Harland and Wolff Full time

    **Job Title: Document Controller - Stores** As a Document Controller in the stores supporting function of a shipbuilding industry, you will play a critical role in managing and organising the extensive documentation and information flow within the shipbuilding supply chain. Your primary responsibility will be to establish and maintain an efficient document...

  • Plant Controller

    3 months ago

    Belfast, United Kingdom Trouw Nutrition Full time

    **Salary/Rate of Pay**:£35,000 to £37,000 depending on experience **Hours per week**:F/T - Approx 40hr/wk, shift rota, Monday to Friday **Location**:_ _Ship Street, Belfast **Type**: Permanent **About The Company**: **Feeding the Future** - is our reason for being.** Our global population is growing rapidly. By 2050, nearly 10 billion people will...

  • Shift Operations Supervisor

    7 days ago

    Belfast, United Kingdom Harland & Wolff Full time

    Job OverviewWe are seeking an experienced Production Operations Manager to successfully manage production outputs and deliverables throughout their shift. As part of the Production Director's team, they will be responsible for contributing to the design of the production plan and then delivering it through their in-shift team.Key Responsibilities:Contingency...

  • Credit Controller

    3 months ago

    Belfast, United Kingdom SalesNet Recruitment Full time

    **Credit Controller** **Location**: Newforge Lane, Belfast _(hybrid after the initial training period - 2 days in office, 3 at home)_ **Salary**:£24,000, plus a 10% (performance related) annual bonus. Opportunities to progress to £30,040 **Shift**:37 hours across Mon-Fri, currently 9 am-5 pm. **No weekend working!** **Equipment**: You will be provided...

  • Credit Controller

    3 months ago

    Belfast, United Kingdom Wild Recruitment Agency Full time

    Monday - Friday 08.30am - 17.00pm, Hybrid Position. Our Client who are leaders in their field are seeking a detail-oriented and proactive Credit Controller to join their Collections team. **Key Responsibilities**: - Being involved in reconciliation. - Conduct daily review on customer accounts. - Investigate and resolve discrepancies in a timely manner. -...

  • Credit Controller

    3 months ago

    Belfast, United Kingdom SalesNet Recruitment Full time

    **Credit Controller** **Location**: Newforge Lane, Belfast _(The role will be offered as a mix of home and office working, after the initial training period)_ **Salary**:£24,000, plus a 10% (performance related) annual bonus. Opportunities to progress to £27,590 depending on performance in the role **Shift**:37 hours across Mon-Fri, currently 9 am-5 pm....

  • Communication Network Controller

    3 months ago

    Belfast, United Kingdom Prime Recruitment Services Full time

    We are recruiting for a Communication Network Controller in the Belfast Area. The rate of pay will be £12.38 per hour. The hours of work are 8:30-16:30 Monday to Friday, and this is 37 hours a week. Main purpose of job: - To be responsible to the Waste Collection Manager or Operations Manager for the control of the communication network systems and to...

  • Stock Controller

    3 months ago

    Belfast, United Kingdom Just mist wholesale ltd Full time

    **About us** We are professional, agile, innovative, and our goal is to We are the largest vaping business in Ireland. Our work environment includes: - Modern office setting - Food provided Successful applicants will need to be experienced in all aspects of stock control, invoicing and have a good telephone manner Occasionally you’ll have to help with...

  • Shift Manger

    3 months ago

    Belfast, United Kingdom Trouw Nutrition Full time

    **Salary/Rate of Pay**:£39,000 to £42,000 depending on experience **Hours per week**:F/T - Approx 40hr/wk, shift rota, Monday to Friday **Location**:_ _Ship Street, Belfast **Type**: Permanent **About The Company**: **Feeding the Future** - is our reason for being.** Our global population is growing rapidly. By 2050, nearly 10 billion people will...

  • Credit Controller

    3 months ago

    Belfast, United Kingdom SalesNet Recruitment Full time

    **Credit Controller** **Location**: Newforge Lane, Belfast _(The role will be offered as a mix of home and office working, after the initial training period)_ **Salary**:£24,000, plus a 10% annual bonus. Opportunities to progress to £27,590 depending on performance in the role **Shift**:37 hours across Mon-Fri, currently 9 am-5 pm. **No weekend...

  • Credit Controller

    3 months ago

    Belfast, United Kingdom SalesNet Recruitment Full time

    **Credit Controller** **Location**:Belfast **(Newforge Lane) **Salary**:£competitive plus the opportunity to earn a 10% annual bonus and opportunities to progress within the role. **Shift**:37 hours across Mon-Fri, currently 9 am-5 pm. **No weekend working!** **2 days working from the office and 3 days working from home, after training...

  • Shift Manager

    3 weeks ago

    Belfast, United Kingdom Harland & Wolff Full time

    We are seeking an experienced Shift Manager able to successfully manage production outputs and deliverables throughout their shift. Part of the Production Director’s team, they will be responsible for contributing to the design of the production plan and then delivering it through their in-shift team.  Undertake contingency management and emergency...

  • Shift Manager

    3 weeks ago

    Belfast, United Kingdom Harland & Wolff Full time

    We are seeking an experienced Shift Manager able to successfully manage production outputs and deliverables throughout their shift. Part of the Production Director’s team, they will be responsible for contributing to the design of the production plan and then delivering it through their in-shift team.  Undertake contingency management and emergency...

  • Shift Manager

    1 week ago

    Belfast, United Kingdom Harland & Wolff Full time

    Job DescriptionThe following information provides an overview of the skills, qualities, and qualifications needed for this role.We are seeking an experienced Shift Manager able to successfully manage production outputs and deliverables throughout their shift. Part of the Production Director’s team, they will be responsible for contributing to the design of...

  • Shift Manager

    3 weeks ago

    Belfast, United Kingdom Harland & Wolff Full time

    Job Description We are seeking an experienced Shift Manager able to successfully manage production outputs and deliverables throughout their shift. Part of the Production Director’s team, they will be responsible for contributing to the design of the production plan and then delivering it through their in-shift team. Additional responsibilities will...