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Credit Controller

5 months ago

Belfast, United Kingdom SalesNet Recruitment Full time

**Credit Controller**

**Location**: Newforge Lane, Belfast _(The role will be offered as a mix of home and office working, after the initial training period)_

**Salary**:£24,000, plus a 10% annual bonus. Opportunities to progress to £27,590 depending on performance in the role

**Shift**:37 hours across Mon-Fri, currently 9 am-5 pm. **No weekend working**

**Equipment**: You will be provided with a laptop, headset, monitor, keyboard, and mouse

Our Client, the largest energy company across Ireland, supplying hundreds of thousands of homes and businesses with positive energy solutions and innovative technologies leading Ireland’s decarbonisation efforts, are looking for people with positive energy who want to transform their ambition into impact in their environment and communities and join the Company's busy Credit Control team.

**Day-to-day, here’s what your new role would look like**:

- Making outbound calls to customers in line with company procedure
- Taking inbound calls and dealing with customer queries promptly and efficiently
- Managing a debt list portfolio
- Negotiating payment agreements with customers
- Monitoring and working on system To Dos as required and in line with targets
- Creating and registering new accounts
- Dealing with internal and external third-party stakeholders
- Ensuring that all debt management activities adhere to Regulatory Codes of Practice, Data Protection and in-house procedures
- Updating customer contacts on the in-house billing system
- Any other adhoc duties as deemed appropriate by the Credit Control Team Leader.

**Essential Criteria**
- At least 6 months experience working in a Credit Control **or** customer facing position
- Experience of effective negotiation with customers in difficult situations
- A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection
- Computer savvy with a good working knowledge of Microsoft Office.

**Desirable Criteria**
- GCSE level education (to include English and Maths, A* - C grade or equivalent)
- Experience of working towards KPIs
- Experience of working on inbound and outbound calls

**What they offer**
- 23-25 DAYS HOLIDAY PER YEAR, Plus 11 statutory
- Annual salary review
- Career progression, Great opportunities and year round learning
- Health cash plan
- Opportunity to buy extra holidays
- Employee assistance programme (Counselling Service)
- Wellbeing calendar
- Membership of sports and social clubs
- Subsidised gym membership
- Car parking
- Tea and coffee available

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee mentoring programme
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: One location