Credit Controller
5 months ago
**Credit Controller**
**Location**:Belfast **(Newforge Lane)
**Salary**:£competitive plus the opportunity to earn a 10% annual bonus and opportunities to progress within the role.
**Shift**:37 hours across Mon-Fri, currently 9 am-5 pm. **No weekend working**
**2 days working from the office and 3 days working from home, after training period**.
**Equipment**: You will be provided with a laptop, headset, monitor, keyboard, and mouse
**Day-to-day, here’s what your new role would look like**:
- Working with customers to negotiate payments based on their ability to pay
- Supporting vulnerable customers in line with regulatory requirements
- Demonstrate a level of empathy, asking questions to help define and refine circumstances
- Communicating with customers via inbound and outbound calls, 9am-5pm
- Providing energy support and advice
- Responsible for completing work on time and achieving all personal / company targets
- Communicate effectively with stakeholders to provide updates and address any concerns or questions
- Ensuring that all debt management activities adhere to Regulatory Codes of Practice
**Essential Criteria**
- A minimum of 1+ years Credit Control experience (or similar environment) working directly with customers in a fast paced / target driven environment
- Strong resilience and adaptability
- Strong communication skills
- Strong negotiation skills
- Proficient in use of Microsoft Outlook, Teams and can manage multi-channel communications.
**Desirable Criteria**
- Relevant experience in a similar role ie with a Utility Provider
- Experience of working towards targets or KPIs or Targets
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Work Location: In person
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