Payments Executive

4 months ago

London, United Kingdom CMC Markets Full time

CMC Markets have an exciting new opening for a Payments Executive to join our European Payments Team in the Business Operations Department. The role reports to the Payments Operation Team Leader, and is an excellent opportunity for anyone wishing to expand their knowledge and experience of payments through working with multiple banks and service providers.

The role and how it fits into the business:

- The team works closely with Client and Broker Services teams, the wider Business Operations team, Financial Crime Team (FCT), Trading Applications Support (TAS), Treasury, Finance, Client Money team and supports Payment Teams in the other regions.
- The role will consist of communication across all of these teams as well as close communication with our Payments Business Analyst to encourage positive change and enhancements to the team’s daily processes.
- The Payments Executive will process and monitor incoming and outgoing payment transactions accurately, timeously and with awareness of cut off times for the respective countries and payment types. Some of the countries where our banks are situated include UK, Germany, Canada, UAE, Norway, Poland and Australia The predominant payment types include bank, card and wallet transfer.
- Work closely with the wider Business Operations Team to ensure payments are authorised within the above cut off times.
- Where necessary, the Payment Executive will investigate and assist with resolving payment queries ensuring we put the customer’s best interests first.
- Liaise with various banks and payment service providers as required, for example contacting the bank if there is insufficient information on an incoming payment or if a beneficiary is claiming non-receipt of an outgoing payment
- Ensure all correspondence in connection with customers is recorded in the Client Relationship Management system (CRM)
- The Payment Executive will work closely with Reconciliation’s team to investigate and resolve outstanding breaks daily
- Work closely with the Treasury, Finance and Client Money teams to monitor cash balances and request/process account funding
- The Payment Executive will work shifts, as required, to cover the opening hours of the Payments Team based in the UK (07:00- 18:00).
- Investigate and fix straight through processing exceptions, manually intervening in automated processes as required
- Raise any system incidents that occur to the Trading Application Support Team (TAS) and follow up continuously until the issue is resolved. Escalate incidents to the Payments Operations Manager as required
- Contribute change suggestions and assist with user acceptance testing to move system and process improvements into business as usual for the team
- Assist with reporting relating to volumes, charges etc. on behalf of the Payments team as required

Key Skills & Experience
- Previous Payments experience
- A good understanding of UK and European Payment types, online banking platforms and payment service providers such as wallets and cards
- Experience working in a role requiring problem solving and an ability to work under pressure in a fast paced environment
- Working knowledge of Word and Excel (preferable)
- Strong attention to detail
- Client focused
- Strong communication skills
- Ambition to strive and progress
- Enthusiastic learner who takes pride in delivering a high standard of work
- Ability to work under own initiative and collaboratively within a team
- Analytical approach to the role with the ability to investigate issues from cause to resolution
- Must have strong organizational and prioritisation skills.
- CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

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