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Customer Service Administrator

4 weeks ago

Red Lodge, United Kingdom Busy Bee Recruitment Full time

**Customer Service Administrator**

**Start Date: ASAP**

**Location: Red Lodge, Suffolk**

**Hours: Monday - Friday 08:00-17:30**

**Salary: £10.50 per hour**

**Duration: Ongoing - Temporary (minimum of 6 months)**

**Would you describe yourself as a people’s person? Do you Have previous Customer Service experience and enjoy speaking to a variety of different people daily? Are you looking for an office-based role?**

**If so, please read on.**

Busy Bee Recruitment are currently assisting with the recruitment of a **Customer Service Administrator**for their client based in Red Lodge, Suffolk

**Duties**:

- Resolve any customer queries and complaints, recognising when complaints need to be escalated to management
- To monitor and manage orders received via our client’s website and answer live chat queries from school contacts where applicable.
- To ensure that the processes, policies and procedures used are as specified within the company guidelines.
- To liaise with the warehouse, logistics and all internal departments on a day to day basis to ensure that the customers orders are completed and delivered as requested. Negotiating agreed delivery schedules and quantities where appropriate.
- To meet team objectives and KPIs and follow new processes to continually improve.
- To process sample product requests for customers and the Account Managers.

**Skills Required**:

- Excellent communication skills; using the appropriate medium with all contacts.
- A good attention to detail so issues are rare and limited checking of work is required
- Detailed knowledge of our client’s product ranges.
- A general understanding of all aspects of our customers’ requirements for specified customers.
- Strong communication skills both written and verbal
- Demonstrate high levels of attention to detail
- Display exceptional interpersonal skills, particularly when interacting with customers onthe phone

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