Customer Services Operative

2 weeks ago


Newcastle upon Tyne, United Kingdom Gas Direct Ltd Full time

**Position**:Customer Services Operative

**Department**:Customer Services

**Term of Employment**: Temp to Perm opportunity (Minimum 6 months) Full Time

**Hours**:37.5 hrs. per week, Monday to Friday between the hours of 8.00am-5.00pm

**Salary**: £12.36 per hour

**Reporting to**: Customer Services Team Leader / Manager

**About Us**:
Gas Direct (formerly Dixons Gas) have been supplying Northeast Businesses with cylinder gases for over forty years and in this time have grown from a small family run company to one of the largest independently run cylinder gas suppliers in the UK and now continues to thrive as a subsidiary for Air Products PLC but with a stand-alone business identity and development plan backed up with robust financial strength.

We have an excellent reputation within the industry which has been achieved by remaining true to our core values:

- An excellent customer experience is our primary aim.
- Quality is a given at a good price for the customer.
- Always provide the best value solution for our customers.
- Our employees are our main asset.

**Role Description**:
**Role Responsibilities**:

- Maintaining and updating customer account master data, or engaging the Customer Master Data team when changes cannot be made locally.
- Taking card payments via telephone.
- Logging customer disputes and resolving them where possible or engaging with other teams as required to ensure resolution.
- Providing other support within the Sales Administration team as required to ensure customer expectations are met.
- To operate safely within the work environment using BSP to maintain safety standards and look for improvements.
- A strong telephone manner
- Good communication skills
- Attention to detail
- Calm, respectful and professional in sometimes challenging situations
- Brings a positive and can-do attitude to the team.

**Essential Experience / Skills**:

- Computer literate
- Ability to complete set admin tasks
- Reliable / Flexible to change
- Able to organize and prioritize workload in a busy office
- Provide full admin support to your team members

**Preferred Experience / Skills**:

- Excellent communication skills
- Previous SAP experience
- Good knowledge of general administration work

**Interview Process**:
**Job Types**: Full-time, Temporary contract, Fixed term contract, Temp to perm
Contract length: 6-12 months

Pay: From £12.36 per hour

Expected hours: 37.5 per week

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Loyalty bonus
- Yearly bonus

**Experience**:

- Customer service: 1 year (required)
- Administration: 1 year (required)
- SAP: 1 year (preferred)

Work Location: In person



  • Newcastle upon Tyne, United Kingdom Morrison Data Services Full time

    **About The Role**: £24,000 per annum You will be contracted to work 40 hours a week consisting of 8-hour shifts on rotation between 08:00-20:00, Monday-Friday. This role is office based at Cobalt Business Park. We have an exciting opportunity for a well organised, customer-focused individual to join our team in Newcastle. Working closely with the...


  • Newcastle upon Tyne, United Kingdom Morrison Data Services Full time

    **About The Role**: £24,720 per annum You will be contracted to work 40 hours a week consisting of 8-hour shifts on rotation between 08:00-20:00, Monday-Friday. This role is office based at Cobalt Business Park. We have an exciting opportunity for a well organised, customer-focused individual to join our team in Newcastle. Working closely with the...


  • Newcastle upon Tyne, United Kingdom Total Recycling Services Ltd. ( Customer Site ) Full time

    **Job Summary** On site operative required for a company based in Fawdon, Newcastle Upon Tyne (NE3) This is for a role on a rotating shift pattern ( week/week) Week 1/3 - 06:00 to 14:30 Week 2/4 - 13:30 to 22:00 Operative - must have FLT licence (counterbalance)/ experience. Warehousing experience preferable. Duties will include all general tasks...


  • Newcastle upon Tyne, United Kingdom M Group Services Full time

    **About The Role**: **A bit about the role** The Customer Service Advisor will provide excellent service to customers, Morrison Data Services colleagues & employees of Energy Suppliers via both inbound and outbound telephone calls **Key Responsibilities for this role** - First point of contact for customers, colleagues & Suppliers, providing support to...


  • Newcastle upon Tyne, United Kingdom M Group Services Full time

    **About The Role**: **A bit about the role** The Customer Service Advisor will provide excellent service to customers, Morrison Data Services colleagues & employees of Energy Suppliers via both inbound and outbound telephone calls **Key Responsibilities for this role** - First point of contact for customers, colleagues & Suppliers, providing support to...


  • Newcastle upon Tyne, United Kingdom M Group Services Full time

    About The RoleWe’re looking for a Customer Service advisor to join our team in Newcastle! Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have. We look to provide the best possible service to...


  • Newcastle upon Tyne, United Kingdom Brook Street Full time

    **Job purpose**: Customer and Contact Centre Services (CCS) is a shared service for the NHS Business Services Authority. The Contact Centre handles customer enquiries across a variety of media methods with advisors multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent customer service to both...


  • Newcastle upon Tyne, United Kingdom M Group Services Full time

    **About The Role**: **Location**:Newcastle** **Hours of Work**:40** **Shifts**:11.30pm - 8pm** _(Some flexibility will be required)_ A bit about the role The Customer Service Advisor will provide excellent service to customers, Morrison Data Services colleagues & employees of Energy Suppliers. You will support with the validation of activity completed by...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Total Recycling Services Ltd. ( Customer Site ) Full time

    Job SummaryOn site operative required for a company based in Fawdon, Newcastle Upon Tyne (NE3)This is for a role on a rotating shift pattern ( week/week)Week 1/- 06:00 to 14:30Week 2/- 13:30 to 22:00Operative - must have FLT licence (counterbalance)/ experience.Warehousing experience preferable.Duties will include all general tasks around the collection,...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **C**USTOMER ONBOARDING OPERATOR** Quorum Business Park, Longbenton, Newcastle, NE12 8BU **Full-time -** 37.5 hours per week, permanent **Salary**: £21,000 - £23,000 per annum + performance based bonus **Working hours**:Monday - Friday 9am-5:30pm **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’...


  • Newcastle, United Kingdom The Co-operative Bank Full time

    **Customer Service Officer** **Location: Newcastle-Under-Lyme** **Contract: Fixed Term** **Full Time - 32 hours per week Monday - Wednesday, Friday and Saturday morning** **Salary: From £21,000 pro-rata plus annual bonus, 27 days holiday increasing to 30 days plus bank holidays and a fantastic range of benefits** **This is a great opportunity for...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **C**USTOMER ONBOARDING OPERATOR** Temporary 6 month maternity cover - potentially to be made permanent Quorum Business Park, Longbenton, Newcastle, NE12 8BU **Full-time -** 37.5 hours per week **Salary**: £21,000 - £23,000 per annum + performance based bonus **Working hours**:Monday - Friday 9am-5:30pm **Holidays**: 21 days plus bank holidays...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **C**USTOMER ONBOARDING OPERATOR** Temporary 6 month maternity cover - potentially to be made permanent Quorum Business Park, Longbenton, Newcastle, NE12 8BU **Full-time -** 37.5 hours per week **Salary**: £21,000 - £23,000 per annum + performance based bonus **Working hours**:Monday - Friday 9am-5:30pm **Holidays**: 21 days plus bank holidays...


  • Newcastle upon Tyne, United Kingdom CutPay Merchant Services Full time

    **Sales & Customer Service Administrator** We are Paybuddy. Our business stands out in a competitive market with a wide range of advanced payment solutions, including card machines, payment gateways, EPOS systems, and innovative SoftPoS technology. This comprehensive suite offers clients a convenient one-stop solution for their payment and operational...


  • Newcastle upon Tyne, United Kingdom Hanover Dairies Limited Full time

    The role consists of working in a busy customer service centre at our Head Office in Blaydon Tyne & Wear. The company has traded since 1976 with an established business nationwide and is ever growing and fast paced Hanover Dairies prides itself on the excellent customer service it provides to its customers. Applicants will need to have a lengthy customer...


  • Newcastle upon Tyne, United Kingdom Jewson Builders Merchant Full time

    **Do you enjoy delivering a great customer service?** **Do you have previous Warehousing or Yard experience or have a desire to learn?** **Would you like to work for an organisation who will give you opportunity to qualify with Forklift licences?** **Jewson in Newcastle are recruiting now for a Customer Services Yard Operative, this is a part time...


  • Newcastle upon Tyne, United Kingdom Total Staff Services Full time

    Total Staff Services currently have a full time position available working as part of the customer service team based in Newcastle. You will be working in Student Accommodation buildings in the city helping on the desk with day to day student support. Your role will be based in the heart of the customer service team where you will be carrying out various...


  • Newcastle upon Tyne, United Kingdom Newcastle University Full time

    The Role Newcastle University Library is the only University Library in the UK to have received the Charter Mark five times, and now holds the award which replaced it, illustrating our dedication to delivering a friendly, professional, and efficient service to all our customers. To read more about us, please click . You will be responsible for...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Service Assistant** **Newcastle, NE12 8BU** **Salary**: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus **Working Hours**:37.5 hours per week **Shift Patterns**: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) **Holidays**: 29 days holidays (increases to 31 days...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

    Salary: £29,605 to £30,487 with progression to £32,982 per annum Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 23 June 2024 The Role Newcastle University...