Customer Service Assistant

6 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Customer Service Assistant**

**Newcastle, NE12 8BU**

**Salary**: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus

**Working Hours**:37.5 hours per week

**Shift Patterns**: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)

**Holidays**: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.

Verisure Services are growing their Customer Service department

As a Customer Service Assistant, you will be the point of contact for our all our customers, ensuring their queries or complaints are resolved quickly and professionally in a call centre environment.

**Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. **We protect **over 5.1 million families and small businesses across 17 countries **in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

**With over 35 years of insight, experience, and innovation**, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

**Responsibilities**:

- Provide excellent customer experience front line assistance and help with technical issues within our busy inbound customer service team
- Dealing with customer complaints effectively
- Answer customers’ queries on how to use the alarm system or providing technical help within our agreed service times.
- Assist customers regarding invoices and taking payments over the phone
- Make outbound calls when needed to update customers on their needs.
- Ensure First Call Resolution at any time in any communication channel
- Update relevant information in our customers’ records

**Skills & Experience**:

- 6 months’ experience in customer service including call centre and retail.
- Excellent communication skills with problem solving attitude
- Customer oriented, genuine passionate about customers' security and safety.
- Ability to multitask effectively whilst keeping a high level of service quality
- Strong computer and MS office skills.

**Benefits Package**: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enhanced maternity and paternity scheme.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.

Thanks to a strong focus on high quality, our** customers are amongst the most satisfied and loyal in our industry.** We have some of the **strongest growth and retention rates globally in consumer-facing services **which demonstrates our exceptional service levels and strong value proposition to our customers.

**Diversity and Inclusion**

Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.

Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

**Be you. Be more. Be Verisure.

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