Customer Service Assistant

6 months ago

Newcastle upon Tyne, United Kingdom Beech Holdings Full time

**Customer Service Assistant (CSA)**

Number of vacancies: 4

Hours: Various Hours (open to negotiation) - inc. evenings and weekends

Location: Newcastle Upon Tyne

Reporting to: Residence Manager

**Salary**: £12.36 per hour

Manchester Apartments is part of the Beech Holdings group, a fast-growing Property Developer, Lettings, Property and Facilities Management business based in Manchester city centre. We acquire unloved buildings and renovate them into stylish, high standard and energy efficient apartments.

Manchester Apartments is looking to recruit 4 Front of House - CSA to work in their brand new development City Co Living Newcastle, a luxury and modern residential development of 241 apartments in Newcastle‘s City Centre.

**Role Profile**

We are looking for keen applicants who are vigilant and thrive in providing excellent customer service. You will be a part of a brand-new team to ensure that residents and visitors are welcomed and safe within our building. This role will include a rota of evening and weekend work.

**Key Responsibilities**
- Professionally greet all residents and visitors in a friendly manner.
- Take calls and handover any queries or communications to the management team.
- Initial point of contact to manage all building and resident queries.
- Remain contactable throughout your shift whilst away from the front desk through the building mobile phone.
- Confidently deal with contractors on-site ensuring the signing in/out and fire brief process is followed.
- To attend any incidents within the residence and resolve the issue promptly ensuring it is recorded correctly.
- Ensuring that building standards are maintained, including cleaning of public and back-office areas when necessary.
- Complete daily site walks, ensuring that health and safety and cleaning standards are maintained.
- Ensuring all maintenance issues and building defects and recorded on Fix Flow and to Management in a timely manner.
- Delivery and maintaining the organisation of student parcels and mail.
- Ensure all parcels and deliveries are received, logged, and maintained securely in line with the package process.
- Timely raise any issues with management regarding package delivery and collections.
- Assist with the planning, preparation and running of events within the building, including ordering and setting up any supplies and equipment.
- Provide event feedback and pictures to the events and marketing team.
- Supporting management with Midterm Inspections/ Check in’s / check outs
- Supporting management and team during refresh period
- Provide a through handover at the end of each shift.

**Experience, Skills, and Knowledge**
- Responsibility for cleaning a large residential property, hotel, leisure complex or place of work.
- Professional and hardworking with a positive and upbeat personality, and desire to do a good job.
- Committed and takes a pride in your work, reliable, flexible, pleasant.
- Keen to help others and truly engage with residents and colleagues.
- Efficient and proactive, able to work independently and under own initiative.
- Reliable, efficient, and strong time management and organisation skills
- Customer service skills including excellent communication and listening skills.
- High standards in cleanliness and attention to detail
- Professional and hard working with a positive and upbeat attitude
- Experience working with a customer facing role.
- Demonstrates excellent customer service skills.
- Is vigilant and understands and exercises the importance of Health and Safety
- Efficient and proactive, able to work independently and use initiative.
- Excellent communication skills both written and verbal and listening skills.
- Reliable with strong time management and organisational skills.
- High standards in cleanliness and attention to detail.
- Presentable and smart.

**Salary and package**
- Full time, permanent position
- Negotiate number of hours per week
- Including a rota of evenings and weekends
- £12.36 per Hour
- Based in Newcastle city centre
- Workplace pension scheme
- 28 days holiday including public holidays + annual service accrual.
- Employee assistance programme
- Employee discount app

Pay: £12.36 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Transport links

Schedule:

- 10 hour shift
- Day shift
- Every weekend
- Weekend availability

Work Location: In person

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Newcastle upon Tyne, NE3 3ED **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Whickham, NE16 4EL **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...

  • Customer Service Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Newcastle upon Tyne, NE3 3ED **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Service Assistant** **Newcastle, NE12 8BU** **Salary**: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus **Working Hours**:37.5 hours per week **Shift Patterns**: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) **Holidays**: 29 days holidays (increases to 31 days...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Service Assistant** **Newcastle, NE12 8BU** **Salary**: £21,000 - £23,000 pa + £1,200 pa Performance Bonus **Working Hours**:Full Time, 37.5 hours per week **Shift Patterns**: between 8am to 9pm, Mon - Sun, 5 on 2 off **Holidays**: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays. As a Customer...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Newcastle upon Tyne, NE3 3ED **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom World Duty Free Group Full time

    Customer Assistant - Customer Service Advisor Location - Newcastle Airport Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract - 18 - 26.25 hours per week, plus overtime, permanent, part time Working pattern - 3 on 3 off or 3 set days between the hours of 3:30am - 10pm, will be...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Stafforce (Port Branch) Full time

    **Customer Service Assistant** **Monday-Friday** **8am-1pm** You’re always willing to go the extra mile, with a positive ‘can-do’ attitude! You’re a well-organised individual with an eye for detail and have a confident and sociable personality, allowing you to develop strong rapport and trusting relationships with colleagues and guests. You love...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Stafforce (Port Branch) Full time

    **Customer Service Assistant** **Monday-Friday** **8am-1pm** You’re always willing to go the extra mile, with a positive ‘can-do’ attitude! You’re a well-organised individual with an eye for detail and have a confident and sociable personality, allowing you to develop strong rapport and trusting relationships with colleagues and guests. You love...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Hello Student Management Limited Full time

    **Part time: 18 hours per week-Shifts include weekdays and weekends, Between 8AM-8PM.** **Customer Service Assistant** **Why join us?** - 25 days holiday entitlement (pro rata for part time colleagues - Have your birthday off! - 8% pension (7.5% employer / 0.5% employee) contribution - SmartTech - get the latest technology and spread the payments over time...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Victory Casino Slots Full time

    Victory Casino Slots is a national provider of Arcade and Casino Slots entertainment in the UK. We operate the best gaming and amusement machines on the market and pride ourselves on offering outstanding service for our customers. **Typical Shift Patterns**: Daytime - 09:00 - 16:00, 10:00 - 20:00, 12:00 - 22:00 Evening - 16:00 - 22:00 Night - 22:00 -...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Leeds Building Society Full time

    Branch/Department: - Newcastle Upon Tyne**Location**: - Newcastle Upon TyneContract Type: - Permanent**Salary**: - £22,000 per annumVacancy Working Pattern: - Monday to Friday 9.00am - 5.00pm 1 hour for lunch 1st Saturday per month required on a Rota basis 9.15am - 12.15pm.Hours per week: - 35 **Build a rewarding future for your customers - and...

  • Customer Service Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Leeds Building Society Full time

    Branch/Department: - Newcastle Upon Tyne**Location**: - Newcastle Upon TyneContract Type: - Permanent**Salary**: - £22,000 per annumVacancy Working Pattern: - Monday to Friday 9.00am - 5.00pm 1 hour for lunch Saturdays required on a Rota basis 9.15am - 12.15pmHours per week: - 35 **Build a rewarding future for your customers - and you** We've been...

  • Customer Service Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role**:Customer Service Assistant - Newcastle Queens Square **Hours per week**:16 hours per week (4 days) **Hourly rate**:£10.50 per hour **Shift pattern (if applicable)**: Must be fully flexible to cover a range of shifts over days, evenings, overnights and weekends - **Hit the Jackpot on an exciting new career with Admiral!**_ - Would you like to...

  • Customer Service Assistant

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EG Group Full time

    About the JobWe are seeking a highly motivated individual to fill the role of Team Member at our restaurant. As a member of our team, you will play a vital role in delivering exceptional customer service, maintaining high standards of food safety, and contributing to the overall success of our business.Your Key ResponsibilitiesAs a Team Member, you will be...

  • Customer service and sales assistant

    3 weeks ago

    Newcastle Upon Tyne, United Kingdom Inc Recruitment Ltd Full time

    Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life...

  • Customer Service Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Sodexo Full time

    Job Introduction Greeting visitors and students with a smile and giving them an invaluable first impression are your responsibilities as a **Customer Service Assistant** at Sodexo in** Claude Gibb Hall. **You have the opportunity to work with an amazing team and make a meaningful impact while showcasing your 5-star customer service abilities. Join Sodexo and...

  • Customer Service Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Sodexo Full time

    Job Introduction Greeting visitors and students with a smile and giving them an invaluable first impression are your responsibilities as a **Customer Service Assistant** at Sodexo in **Trinity Square Student Accommodation**. You have the opportunity to work with an amazing team and make a meaningful impact while showcasing your 5-star customer service...

  • Customer Service

    6 months ago

    Newcastle upon Tyne, United Kingdom Digby Morgan Full time

    summary - _ newcastle upon tyne, north east_ - _ £17.00 - £22.00 per hour_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1242527 - job details Finance and Processing Agent 6 Months Contract Newcastle - 5 days on site £17 per hour to £22 Per hour (PAYE / Umbrella) A well established consultancy firm is looking for a...

  • Customer Service

    7 months ago

    Newcastle upon Tyne, United Kingdom Vision Direct Full time

    **Responsibilities** - Provide excellent face-to-face customer service by assisting customers with inquiries, requests, and concerns - Maintain a welcoming and professional environment in the customer service area - Handle customer transactions accurately and efficiently - Assist in resolving customer complaints and issues in a timely manner - Keep abreast...