Customer Service Assistant

3 months ago

Newcastle upon Tyne, United Kingdom Beech Holdings Full time

**Customer Service Assistant (CSA)**

Number of vacancies: 4

Hours: Various Hours (open to negotiation) - inc. evenings and weekends

Location: Newcastle Upon Tyne

Reporting to: Residence Manager

**Salary**: £12.36 per hour

Manchester Apartments is part of the Beech Holdings group, a fast-growing Property Developer, Lettings, Property and Facilities Management business based in Manchester city centre. We acquire unloved buildings and renovate them into stylish, high standard and energy efficient apartments.

Manchester Apartments is looking to recruit 4 Front of House - CSA to work in their brand new development City Co Living Newcastle, a luxury and modern residential development of 241 apartments in Newcastle‘s City Centre.

**Role Profile**

We are looking for keen applicants who are vigilant and thrive in providing excellent customer service. You will be a part of a brand-new team to ensure that residents and visitors are welcomed and safe within our building. This role will include a rota of evening and weekend work.

**Key Responsibilities**
- Professionally greet all residents and visitors in a friendly manner.
- Take calls and handover any queries or communications to the management team.
- Initial point of contact to manage all building and resident queries.
- Remain contactable throughout your shift whilst away from the front desk through the building mobile phone.
- Confidently deal with contractors on-site ensuring the signing in/out and fire brief process is followed.
- To attend any incidents within the residence and resolve the issue promptly ensuring it is recorded correctly.
- Ensuring that building standards are maintained, including cleaning of public and back-office areas when necessary.
- Complete daily site walks, ensuring that health and safety and cleaning standards are maintained.
- Ensuring all maintenance issues and building defects and recorded on Fix Flow and to Management in a timely manner.
- Delivery and maintaining the organisation of student parcels and mail.
- Ensure all parcels and deliveries are received, logged, and maintained securely in line with the package process.
- Timely raise any issues with management regarding package delivery and collections.
- Assist with the planning, preparation and running of events within the building, including ordering and setting up any supplies and equipment.
- Provide event feedback and pictures to the events and marketing team.
- Supporting management with Midterm Inspections/ Check in’s / check outs
- Supporting management and team during refresh period
- Provide a through handover at the end of each shift.

**Experience, Skills, and Knowledge**
- Responsibility for cleaning a large residential property, hotel, leisure complex or place of work.
- Professional and hardworking with a positive and upbeat personality, and desire to do a good job.
- Committed and takes a pride in your work, reliable, flexible, pleasant.
- Keen to help others and truly engage with residents and colleagues.
- Efficient and proactive, able to work independently and under own initiative.
- Reliable, efficient, and strong time management and organisation skills
- Customer service skills including excellent communication and listening skills.
- High standards in cleanliness and attention to detail
- Professional and hard working with a positive and upbeat attitude
- Experience working with a customer facing role.
- Demonstrates excellent customer service skills.
- Is vigilant and understands and exercises the importance of Health and Safety
- Efficient and proactive, able to work independently and use initiative.
- Excellent communication skills both written and verbal and listening skills.
- Reliable with strong time management and organisational skills.
- High standards in cleanliness and attention to detail.
- Presentable and smart.

**Salary and package**
- Full time, permanent position
- Negotiate number of hours per week
- Including a rota of evenings and weekends
- £12.36 per Hour
- Based in Newcastle city centre
- Workplace pension scheme
- 28 days holiday including public holidays + annual service accrual.
- Employee assistance programme
- Employee discount app

Pay: £12.36 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Transport links

Schedule:

- 10 hour shift
- Day shift
- Every weekend
- Weekend availability

Work Location: In person

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