Customer Service

7 months ago


Newcastle upon Tyne, United Kingdom Vision Direct Full time

**Responsibilities**
- Provide excellent face-to-face customer service by assisting customers with inquiries, requests, and concerns
- Maintain a welcoming and professional environment in the customer service area
- Handle customer transactions accurately and efficiently
- Assist in resolving customer complaints and issues in a timely manner
- Keep abreast of product knowledge and promotions to provide accurate information to customers
- Process customer orders and returns according to company policies and procedures
- Maintain cleanliness and organisation of the customer service area

**Requirements**:

- No prior experience necessary; comprehensive training will be provided
- Excellent interpersonal and communication skills
- Ability to remain calm and composed under pressure
- Strong problem-solving abilities
- Previous experience in retail or customer service roles is advantageous but not essential

Pay: £21,109.00-£22,434.00 per year

**Benefits**:

- Company events
- Employee mentoring programme
- Free or subsidised travel
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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