A2/ao, Public Service Operational Delivery

1 day ago

Newcastle upon Tyne, United Kingdom Insolvency Service Full time

**Details**:
**Reference number**:

- 243420**Salary**:

- £21,127**Job grade**:

- Administrative Officer- A2**Contract type**:

- Permanent**Business area**:

- Insolvency - Business Services Directorate**Type of role**:

- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 20Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Edinburgh, Exeter, Newcastle-upon-TyneAbout the job

**Job summary**:
This is your chance to secure a Public Service Operational Delivery apprenticeship that is at the forefront of supporting people through difficult times like redundancy or furlough. At the Insolvency Service, you’ll get all the benefits of an apprenticeship - paid work experience, valuable skills and a recognise qualification. But that’s not all, you will also have the chance to help shape our future.

This is a very exciting time to join the Insolvency Service by being part of an Insolvency regime that is highly regarded globally. We are at the heart of providing a public service to those affected by financial distress or failure and through our work we play a vital role in promoting long term economic growth and confidence to lend.

All our employees support our goal of a fair and open insolvency system and a marketplace that is equal for both businesses and individuals.

This is your chance to work across boundaries within government and maintain the standards that help to make Britain one of the best places in the world to do business.

Treating each of our customers as an individual and with respect is at the heart of what we do and we balance protecting creditors and the public from misconduct and scams, with providing help to individuals and companies going through financial_ _failure.

We support the Government’s aim in being digital by default and promote digital solutions wherever possible**.**

**About the team**

Business Services Directorate (BSD) is an operational delivery directorate, covering some 300 staff and a budget of £12m providing high volume, often transactional, services to the public or supporting the provision of these services by others. BSD supports the main purpose of the Insolvency Service, delivering economic confidence through:

- Supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.
- Making statutory redundancy payments to employees of insolvent companies.
- Providing a first point of contact for all insolvency service enquiries.
- Processing distributions to creditors from PPI compensation payments.
- Providing estate accounting and other business services to the Agency.

**We have opportunities in our Birmingham, Edinburgh, Exeter and Newcastle offices.**

**Job description**:
Our A2(AO) case officers work as part of busy operational delivery teams providing administrative and customer service functions across a range of different services provided to the public by the Business Services Directorate.

Our Public Service Operational Delivery apprenticeship provides the opportunity to gain first-hand knowledge and skills in the following areas:

- Providing excellent customer service.
- Answering a broad spectrum of customer enquiries.
- Dealing with members of the public, private sector firms (e.g. solicitors) by telephone, letter and in person.
- Researching information and making decisions based on available evidence, legislation, protocols and procedures.
- Liaising with specialist staff on technical matters.
- Inputting and updating information on office databases and case management systems.

**Overview of the apprenticeship**

Operational Delivery Officers have the vital job of keeping the country running. They make sure that citizens get the services and protection they need, and help people understand what is available and what they need to do to comply with the rules. Operational Delivery Officers make a difference every day to the lives of millions of people. They do hundreds of jobs in most departments and agencies in central government. They also work in local government, delivering services for towns, cities, boroughs or counties.

This apprenticeship will give you great development opportunities to equip you to be an internationally-recognised professional in the part of the Civil Service that really makes things happen for customers and businesses.

**What Apprentices will do**

A career in operational delivery is varied and involves working on the front line in different public-facing environments. You will be dealing with different types of customers and delivering a range of public services, but the skills and behaviours you need will be the same whatever you do.

Duties will depend on who the public service employer is and what they are responsible for: you could find yourself working in any occupational delivery area of central or local government.

This Apprenticeship will be ran by an external t

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