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Customer Service Assistant

7 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Customer Service Assistant**

**Newcastle, NE12 8BU**

**Salary**: £21,000 - £23,000 pa + £1,200 pa Performance Bonus

**Working Hours**:Full Time, 37.5 hours per week

**Shift Patterns**: between 8am to 9pm, Mon - Sun, 5 on 2 off

**Holidays**: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.

As a Customer Service Assistant, you will be the point of contact for our all our customers, ensuring their queries or complaints are resolved quickly and professionally. The right person for the job must be able to work in a fast-paced environment & have excellent communication skills. You will provide 1st line support and must have the ability to objection handle when needed as well as always striving to achieve first call resolution with every customer.

**The role of a Customer Service Assistant**
- Provide excellent customer experience front line assistance and help with technical issues within our busy inbound customer service team
- Dealing with customer complaints effectively
- Answer customers’ queries on how to use the alarm system or providing technical help within our agreed service times.
- Assist customers regarding invoices and taking payments over the phone
- Make outbound calls when needed to update customers on their needs.
- Ensure First Call Resolution at any time in any communication channel
- Update relevant information in our customers’ records

**Skills & Experience**
- 6 months’ experience in customer service including call centre and retail.
- Excellent communication skills with problem solving attitude
- Customer oriented, genuine passionate about customers' security and safety.
- Ability to multitask effectively whilst keeping a high level of service quality
- Strong computer and MS office skills.

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.

**Benefits Package**

We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:

- Birthdays Off
- Discounted Gym & Health Club Membership
- Contributory Pension
- Free parking at Quorum Business Park near businesses such as Concentrix and Tesco Bank (Subject to Permit)
- Bupa Private Healthcare and MediCash Cash Plan
- PerkBox - discounts from major retailers such as Morrisons, M&S, Sainsburys, Tesco, Amazon and others.
- Enhanced Maternity & Paternity Schemes
- Employee Referral Cash Reward
- Employee Alarm Discount
- Cycle to work scheme

**About Us**

Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

**Diversity and Inclusion**

Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.

Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

**Be you. Be more. Be Verisure.