Student Services Adviser/administration Assistant

4 weeks ago


Brockenhurst, United Kingdom Brockenhurst College Full time

**Student Services Adviser/Administration Assistant**:
**Term-time Student Services Advisor/Administrative Assistant**

This term-time, permanent post has a competitive salary of £18,695 to £21,060 per annum pro rata and the opportunity
to join a local government pension scheme. You will provide a high standard of customer service and administrative support within our Student Services Admin Hub. As a college, we strongly support continuing professional development and will encourage you to develop your skills and interests through a wide selection of training programmes.
- Organisation
- Brockenhurst College
- Curriculum/Support Area
- Student Services
- Contract Type
- Permanent
- Employment Basis
- Term time only, full time hours
- Contracted working hours
- 37 hours per week
- Location
- Brockenhurst College
- Salary
- £20,103 to £21,060 DOE pro rata
- Closing date
- 07/05/2023

**About the role**:
As the **Student Services Advisor/Administration Assistant **you will provide a quality customer service and administrative support service within the Student Services Admin Hub.

Working Hours: Hours worked between 8.30am and 17.30pm as agreed, over 40 weeks

**Responsibilities as our Student Services Advisor/Administration Assistant will include**:

- Administering our student curriculum and enrichment programmes:

- Processing internal/external communication
- Maintaining and monitoring industrial placement and offsite activities documentation, as appropriate
- Providing customer service and administrative support to the Customer Services and Student Administration Teams as required. Duties will include:

- Maintaining filing and document management systems
- Recording a variety of information via internal systems
- Preparing documents and letters involving the use of Microsoft Word
- Providing administrative support to Student Finance
- Providing friendly and efficient customer service on a daily rota basis to the “one stop” Customer Services Helpdesk and/or Reception, enabling students, parents, other customers and staff to access a range of front line support services
- Assisting with the co-ordination and running of a range of events including College Open Evenings, Parents’ Evenings, Induction Day and the Enrolment days, providing information and advice to prospective students, their parents and other visitors
- Carrying out duties with efficiency and diplomacy, ensuring confidentiality is maintained at all times
- Carrying out other such duties within the Student Admin Hub and Reception, commensurate with the grade of the post, which may be reasonably allocated
- Participating in the agreed scheme for staff development, training and appraisal and be committed to continuous personal and professional development

**As our Student Services Advisor/Administration Assistant, you’ll** **ideally have**:

- GCSEs (or equivalent) including Grade C in English and Grade D or above in Mathematics
- Office based work experience
- A desire to achieve excellent interpersonal, communication, organisation and administrative skills
- The ability to work as part of a team, establishing a good rapport with colleagues, staff and managers
- Flexibility in working pattern to cover peak times and the very occasional Saturday

**Benefits**:

- 25 days’ leave plus bank holidays (pro rata for part time staff)
- An option to purchase further leave through our Annual Leave Purchase Scheme (Support Staff only)
- Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College
- An on-site Nursery, offering childcare at superb rates in and outside of term time
- Enrolment in the Local Government Pension Scheme
- Free eye care vouchers
- Free secure onsite parking
- Access to a range of discounts including shopping, travel and healthcare
- Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out)

**Closing Date: Sunday 7 May 2023**

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.



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