Customer Service Assistant

4 weeks ago


Long Buckby, United Kingdom West Midlands Trains Full time

£23,254 rising to £28,012 after completion of your probation period

Vacancies in and around the Hartford, Long Buckby, Nuneaton, Tamworth and Winsford areas

**What does the job involve?**
- Working on a full-time, permanent basis - shift patterns will include weekends, early starts and late finishes
- Assisting customers in planning their journey - selling tickets and providing advice, to get our customers to their destination
- Processing cash and card payments - using the ticket vending machines
- Handling difficult situations in a calm, customer focussed manner
- Making sure the station is safe - spotting and reporting any safety issues to the relevant team
- Deliver great customer service to our customers

**What skills and experience do I need to do the job?**

Customer focussed - being presentable, approachable and proactive
- Comfortable managing conflict and remaining calm in difficult situations
- Great communication skills - able to flex your style to the audience
- Having flexibility - both with your hours of work and approach to work
- Using your initiative to solve problems and resolve issues
- Live within a reasonable commute of the station you have applied for - early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running

**What is the salary and benefits?**
- Salary is £23,254 rising to £28,012 after completion of your probation period
- Final salary pension - one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities

**What happens next?**

Once you have applied:

- You may be asked to complete an online customer service assessment - this takes about 10-15 minutes to complete
- If you pass the online assessment, you will be invited to complete a short video interview - your opportunity to tell us why you are the right person for the job
- If you pass the video interview, we shall invite you to meet our managers face-to-face

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.



  • Long Itchington, United Kingdom Heart of England Co-operative Society Full time

    **Job details**: - Posted 31 May 2024 - Salary £11.44 - LocationLong Itchington - Job type Fixed-Term Contract - Discipline Food stores - Reference002622 - PostcodeCV47 9PN **Job description**: **We are looking for Customer Service Assistants!** Heart of England Cooperative Society are looking for Customer Service Assistants to join our team for the...


  • Long Lawford, United Kingdom Heart of England Co-operative Society Full time

    **We are looking for Customer Service Assistants!** Heart of England Cooperative Society are looking for Customer Service Assistant to join our growing team in our Long Lawford store on a permanent, part-time contract for 12 hours per week. **About You** As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can...


  • Long Lawford, United Kingdom Heart of England Co-operative Society Full time

    **We are looking for Customer Service Assistants!** Heart of England Cooperative Society are looking for Customer Service Assistant to join our growing team in our Long Lawford store on a permanent, part-time contract for 8 hours per week. **About You** As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can...


  • Long Itchington, Warwickshire, United Kingdom Heart of England Co-operative Society Full time

    We are looking for Customer Service AssistantsHeart of England Cooperative Society are looking for Customer Service Assistant to join our growing team in our Long Itchington Store on a permanent contractAbout YouAs a Customer Service Assistant with the Society, you will be positive and flexible, with a 'can do' attitude. A good communicator who is eager to...


  • Long Lawford, Warwickshire, United Kingdom Heart of England Co-operative Society Full time

    We are looking for Customer Service AssistantsHeart of England Cooperative Society are looking for Customer Service Assistant to join our growing team in our Long Lawford store on a permanent, part-time contract for 12 hours per week.About YouAs a Customer Service Assistant with the Society, you will be positive and flexible, with a 'can do' attitude. A good...


  • Long Crendon, United Kingdom Parke Lane People Full time

    **Job Category**:Customer Service** **Job Type**:Remote** **Job Location**:Long Crendon** **Job Salary**:£20k - £25k** Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis, however there is a strong possibility that this may be made a permanent position at the end of the year. The...


  • Long Itchington, United Kingdom Heart of England Co-operative Society Full time

    **We are looking for Customer Service Assistants!** Heart of England Cooperative Society are looking for Customer Service Assistant to join our growing team in our Long Itchington Store on a permanent contract **About You** As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good...


  • Long Itchington, United Kingdom Heart of England Co-operative Society Full time

    **We are looking for Customer Service Assistants!** Heart of England Cooperative Society are looking for Customer Service Assistant to join our growing team in our Long Itchington Store on a permanent contract **About You** As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good...

  • Neighbourhood Coach

    3 weeks ago


    Long Buckby, United Kingdom Bromford Full time

    If you are passionate about helping people and have the skills to guide customers to better manage their homes - we want you at Bromford. As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering...


  • Long Eaton, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 10.62** - Location - ** Long Eaton** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Monday to Saturday between 7.30am and 6.00pm** **Sunday between 10am and 4pm** **Hours are flexible over 7 days between the times above.** **The Vacancy** We love our customers. They’re just...

  • Bar and Floor Staff

    2 weeks ago


    Long Buckby, United Kingdom The New Inn Full time

    All aspects of running a bar, full training given **Job Type**: Part-time Part-time hours: 20 per week **Salary**: £9.00-£11.00 per hour **Benefits**: - Discounted or free food Day range: - Monday to Friday - Weekend availability Physical setting: - Pub Shift: - Day shift Ability to commute/relocate: - Long Buckby, NN6 7PW: reliably commute or...


  • Long Buckby, United Kingdom Amazon TA Full time

    Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep.Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working...

  • Bar and Floor Staff

    2 weeks ago


    Long Buckby, Northamptonshire, United Kingdom The New Inn Full time

    All aspects of running a bar, full training givenJob Type: Part-timePart-time hours: 20 per weekSalary: £9.00-£11.00 per hourBenefits: Discounted or free foodDay range: Monday to Friday Weekend availabilityPhysical setting: PubShift: Day shiftAbility to commute/relocate: Long Buckby, NN6 7PW: reliably commute or plan to relocate before starting work...


  • Long Ashton, United Kingdom Abatec Recruitment Full time

    Abatec is currently seeking a highly experienced and motivated Customer Service Advisor/Administrator to join our dynamic team in Bristol. This role presents an excellent opportunity to contribute to our success and provide exceptional service to our valued customers. Key Responsibilities: - Deliver outstanding customer service while efficiently handling...


  • Long Eaton, United Kingdom Transworld Trophies (TWT) Full time

    **Potential applicants need to be within 5 miles of Long Eaton. Please ensure your address is in your CV or covering letter.** **Working 3 days per week Wednesday/Thursday & Friday for a family run business based in Long Eaton Hours are 9:00am -4:30pm** '''Your duties would include (working in an office environment)''' - Assist customers with inquiries,...


  • Long Buckby, United Kingdom The Recruitment Group Full time

    Practice Administrator. £11.00 per hour. Temp-perm. Location: Long Buckby **Monday to Friday** 09.00 -14.00 NHS General Practice seeking an enthusiastic, hardworking, and flexible person to join our lively practice team. You will provide general secretarial/administrative support to the Doctors, Health Professionals and Practice Manager. This will...


  • Long Eaton, United Kingdom William Hill Full time

    **Location** 2, Market Place, Long Eaton, England, NG10 1LS **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 20 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our...


  • Long Eaton, United Kingdom Kirkland Associates Ltd Full time

    My client are a market leading retailer who are seeing a Customer Service Executive to join their team on a permanent basis. This would be a brilliant opportunity for a graduate or similar looking to join an exciting and successful company who can offer excellent professional development. **Customer Service Executive - The Role**: - Contacting new and...


  • Long Eaton, United Kingdom the clifford health club & spa Full time

    **Customer Service Advisor** As a Customer Service Advisor you will be joining an energetic team who pride themselves on getting results in our fast paced business center at Clifford Health Club & Spa. As a Customer Service Advisor you will be well experienced in a similar environment where you utilise your sales and customer service skills to provide...


  • Long Crendon, United Kingdom RME Consultants Full time

    **RME Consultants are working with a fast-growing organisation in the Long Crendon area to find a Customer Service Advisor to join their Customer Service team. NO OFFICE EXPERIENCE NEEDED!** **Role: Customer Service Advisor** **Salary: £21,000 - £24,000 per annum** **Working Hours: Monday - Friday, Full time office based** **Contract:...