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Customer Service Advisor
4 months ago
**Customer Service Advisor**
As a Customer Service Advisor you will be joining an energetic team who pride themselves on getting results in our fast paced business center at Clifford Health Club & Spa.
As a Customer Service Advisor you will be well experienced in a similar environment where you utilise your sales and customer service skills to provide excellent service to each enquiry you handle.
**The successful Customer Service Advisor will**:
- Handle all calls within performance targets and professionally following approved call scripts and sales guidance materials
- Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials
- Actively attempt to build rapport with all callers
- Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs
- Display appropriate levels of patience and empathy as and when required
- Handle complaints in a positive way, in line with company procedures
- Communicate with customers and third parties in a clear, concise and professional way
- To capture all requested data and provide information to the caller
- Ensure product knowledge is kept continuously up-to-date through appropriate research and training
- Respond to incoming correspondence in accordance with agreed procedures
- Must be over 17years to apply
**Job Types**: Full-time, Permanent
**Salary**: £20,800.00-£23,200.00 per year
**Salary**: £22,422.00-£24,822.00 per year
**Benefits**:
- On-site gym
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- Data entry: 1 year (preferred)
- Customer service: 2 years (required)
- Phone etiquette: 2 years (required)
Work Location: One location