Customer Service Advisor

4 months ago


Long Eaton, United Kingdom the clifford health club & spa Full time

**Customer Service Advisor**

As a Customer Service Advisor you will be joining an energetic team who pride themselves on getting results in our fast paced business center at Clifford Health Club & Spa.

As a Customer Service Advisor you will be well experienced in a similar environment where you utilise your sales and customer service skills to provide excellent service to each enquiry you handle.

**The successful Customer Service Advisor will**:

- Handle all calls within performance targets and professionally following approved call scripts and sales guidance materials
- Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials
- Actively attempt to build rapport with all callers
- Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs
- Display appropriate levels of patience and empathy as and when required
- Handle complaints in a positive way, in line with company procedures
- Communicate with customers and third parties in a clear, concise and professional way
- To capture all requested data and provide information to the caller
- Ensure product knowledge is kept continuously up-to-date through appropriate research and training
- Respond to incoming correspondence in accordance with agreed procedures
- Must be over 17years to apply

**Job Types**: Full-time, Permanent

£150 attendance bonus per calender month and between £200-£800 sale performance bonus per calender month.

**Salary**: £11.84 per hour

Expected hours: 40 per week

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person



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