Customer Service Assistant

6 months ago

Long Crendon, United Kingdom Parke Lane People Full time

**Job Category**:Customer Service**

**Job Type**:Remote**

**Job Location**:Long Crendon**

**Job Salary**:£20k - £25k**

Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis, however there is a strong possibility that this may be made a permanent position at the end of the year.

The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and the understanding that you are required to come in as the business needs for meetings, events and such like.

Reporting directly to the Customer Service Supervisor the Customer Service Specialist is responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logístical requirements.

**Role and Responsibilities**:

- Processing purchase orders and leases, across the full product and service range.
- Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilising all relative internal channels.
- Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion - providing a true end-to-end customer experience.
- Take responsibility for the full resolution of assigned complaints and incidents - ensuring all relevant internal departments are engaged.
- Ensuring your personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
- From time to time, as requested by management it may be necessary to carry our extra duties in addition to those listed.
- Take part in all identified training to ensure skills are in line with the job role requirements.

The person:
A minimum of 2 years experience in a similar role, such as a call centre, customer helpdesk, IT support helpdesk etc.

Excellent communication skills and the ability to work as part of a team and by yourself using your own initiative.

Excellent computer skills, with knowledge of CRM systems
- knowledge of Sage X3 would be an advantage but not essential.

A quiet working environment at home, with the ability to travel to the office when required.

In return our client offers a salary of £24,000 and remote working.

  • Customer Service Advisor

    6 months ago

    Long Crendon, United Kingdom RME Consultants Full time

    **RME Consultants are working with a fast-growing organisation in the Long Crendon area to find a Customer Service Advisor to join their Customer Service team. NO OFFICE EXPERIENCE NEEDED!** **Role: Customer Service Advisor** **Salary: £21,000 - £24,000 per annum** **Working Hours: Monday - Friday, Full time office based** **Contract:...

  • Customer Service Administrator

    6 months ago

    Long Crendon, United Kingdom RME Consultants Full time

    **RME Consultants are working with a fast-growing organisation in the Long Crendon area to find a Customer Service Administrator to join their Customer Service team. NO OFFICE EXPERIENCE NEEDED!** **Role: Customer Service Administrator** **Salary: £21,000 - £24,000 per annum** **Working Hours: Monday - Friday, Full time office based** **Contract:...

  • Customer Support

    3 weeks ago

    Long Crendon, United Kingdom Avidity Science - Emea Full time

    Join Our Team as a Customer Support at Avidity Science!Are you passionate about delivering exceptional customer service and skilled at getting the needed resources to them?Avidity Science is seeking a dedicated Customer Support to join our team in Long Crendon, Buckinghamshire.This role offers a dynamic work environment where you will be the central point of...

  • Customer Support

    2 weeks ago

    Long Crendon, United Kingdom Avidity Science - EMEA Full time

    Join Our Team as a Customer Support at Avidity Science!Are you passionate about delivering exceptional customer service and skilled at getting the needed resources to them? Avidity Science is seeking a dedicated Customer Support to join our team in Long Crendon, Buckinghamshire. This role offers a dynamic work environment where you will be the central point...

  • Customer Support

    3 weeks ago

    Long Crendon, United Kingdom Avidity Science - EMEA Full time

    Job Description Join Our Team as a Customer Support at Avidity Science! Are you passionate about delivering exceptional customer service and skilled at getting the needed resources to them? Avidity Science is seeking a dedicated Customer Support to join our team in Long Crendon, Buckinghamshire. This role offers a dynamic work environment where you will be...

  • Customer Support

    3 weeks ago

    Long Crendon, United Kingdom Avidity Science - EMEA Full time

    Join Our Team as a Customer Support at Avidity Science!Are you passionate about delivering exceptional customer service and skilled at getting the needed resources to them? Avidity Science is seeking a dedicated Customer Support to join our team in Long Crendon, Buckinghamshire. This role offers a dynamic work environment where you will be the central point...

  • Customer Support

    3 weeks ago

    Long Crendon, United Kingdom Avidity Science - EMEA Full time

    Join Our Team as a Customer Support at Avidity Science!Are you passionate about delivering exceptional customer service and skilled at getting the needed resources to them? Avidity Science is seeking a dedicated Customer Support to join our team in Long Crendon, Buckinghamshire. This role offers a dynamic work environment where you will be the central point...

  • Customer Support

    1 week ago

    Long Crendon, United Kingdom Avidity Science - Emea Full time

    Job Description Join Our Team as a Customer Support at Avidity Science!Are you passionate about delivering exceptional customer service and skilled at getting the needed resources to them?Avidity Science is seeking a dedicated Customer Support to join our team in Long Crendon, Buckinghamshire.This role offers a dynamic work environment where you will be the...

  • Customer Support Specialist

    1 day ago

    Long Crendon, Buckinghamshire, United Kingdom Avidity Science - EMEA Full time

    About the RoleWe are seeking a skilled Customer Support Specialist to join our EMEA team at Avidity Science in Long Crendon, Buckinghamshire.This dynamic role offers a unique blend of office and remote work, with at least 3 days a week based in our facility. You will be the central point of contact for our customers, ensuring seamless communication and...

  • Customer Support

    3 weeks ago

    Long Crendon, UK, Aylesbury, United Kingdom Avidity Science - EMEA Full time

    Join Our Team as a Customer Support at Avidity Science!Are you passionate about delivering exceptional customer service and skilled at getting the needed resources to them? Avidity Science is seeking a dedicated Customer Support to join our team in Long Crendon, Buckinghamshire. This role offers a dynamic work environment where you will be the central point...

  • Customer Success Specialist

    3 days ago

    Long Crendon, Buckinghamshire, United Kingdom LinkLifeLtd Full time

    LinkLifeLtd is a multi-service local recruiter seeking a skilled Permanent Consultant to augment our team.About the OpportunityYou will have the chance to work with an established client base and be responsible for continuing customer development, with support from a Business Development Manager.Key ResponsibilitiesMaintain and develop existing client...

  • Customer Success Expert

    4 days ago

    Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    OJ Digital, a reputable B2B software business based in Oxfordshire, is seeking an ambitious Account Manager to join our team. The successful candidate will be responsible for establishing, nurturing and growing existing client accounts across the business.This exciting opportunity requires someone with significant experience within a B2B Account Management...

  • Client Relationship Manager

    4 days ago

    Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    OJ Digital is an exciting well-established B2B software business based in Oxfordshire. We are seeking a skilled Account Manager to establish, nurture and grow existing client accounts across the business.The ideal candidate will serve as the primary point of contact for customers, offering guidance, assistance and troubleshooting support. This includes...

  • Client Development Manager

    1 day ago

    Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    About the RoleWe are seeking an experienced Client Development Manager to join our team in the South East region. As a key member of our B2B software business, you will be responsible for establishing and growing existing client accounts across the organization.Responsibilities:Act as the primary point of contact for customers, providing guidance,...

  • Warehouse Operations Assistant

    6 months ago

    Long Crendon, United Kingdom Westfield Fasteners Ltd Full time

    **Westfield Fasteners Ltd. - Warehouse Operative** We have an exciting opportunity for a Warehouse Operative to join our busy and expanding team. The position is based at our warehouse in rural Long Crendon, Buckinghamshire. We are in the hardware business distributing and retailing fasteners to our world wide range of customers, mainly via our e-commerce...

  • Warehouse Operations Assistant

    7 months ago

    Long Crendon, United Kingdom Westfield Fasteners Ltd Full time

    **Westfield Fasteners Ltd. - Warehouse Operative** We have an exciting opportunity for a Warehouse Operative to join our busy and expanding team. The position is based at our warehouse in rural Long Crendon, Buckinghamshire. We are in the hardware business distributing and retailing fasteners to our world wide range of customers, mainly via our e-commerce...

  • Customer Service Assistant

    23 hours ago

    Long Eaton, Derbyshire, United Kingdom Euro-Projects Recruitment Ltd Full time

    Job Description\As a Junior Coordinator, you will initially be tasked with learning the systems to understand how the business operates.\You will then assist the Internal Sales team with customer queries, quotes, and order processing.

  • Sales Office Customer Services Assistant

    6 months ago

    Long Eaton, United Kingdom Transworld Trophies (TWT) Full time

    **Potential applicants need to be within 5 miles of Long Eaton. Please ensure your address is in your CV or covering letter.** **Working 3 days per week Wednesday/Thursday & Friday for a family run business based in Long Eaton Hours are 9:00am -4:30pm** '''Your duties would include (working in an office environment)''' - Assist customers with inquiries,...

  • Customer Service Liaison

    4 weeks ago

    Long Lee, United Kingdom Getting In Limited Full time

    As a Customer Service Liaison at Conells Residential, you will play a vital role in ensuring exceptional customer experiences.The estimated salary for this position is around £20,000 per annum.You will be responsible for assisting with incoming calls, making outbound calls to vendors and prospective tenants, recommending new properties, booking viewings,...

  • Sales Consultant

    7 months ago

    Long Crendon, United Kingdom LAMPS LTD Full time

    LAMPS - The Electrical Wholesaler are looking for a new Sales Consultant to join the Long Crendon Branch Team. As the public face of the company, the Sales Consultant is responsible for providing and maintaining excellent customer relationships. To ensure order satisfaction and provide pricing quotes to be competitive to win the order whilst mindful of...