Housing Support Officer

1 week ago

Birmingham, United Kingdom Aspire Supported Living Full time

**Job description**

We have an opportunity for a Housing Support Officer to join our team based in Birmingham, this role is a full time role on a permanent basis, you must have your own vehicle and full driving license (mileage allowance is paid)

We are a Supported Housing Service providing accommodation and tenancy related support to vulnerable adults at risk of homelessness, our tenants require support with benefits, mental health services, substance misuse, social care and other specialist services. Our aim is to promote independent living skills such as budgeting and looking after their home and life skills.

**Benefits**
- Full training provided
- Mileage paid at 45p per mile
- 28 days Annual leave entitlement
- Company Pension
- Access to company vehicle (via booking system)
- Paid breaks
- Office hours (Mon to Fri 8.30-4.30)
- Permanent contract

**Responsibilities include**

.To review and process inbound resident referrals from external referring agencies

.To ensure maximum occupancy is maintained and monthly outcomes of occupancies and voids are reported

.To communicate effectively with the resident, referring agency and other involved parties throughout the Aspire Supported Living process

.To promote and build relationships with key external agencies with a view to securing additional referrals
- To conduct weekly fire checks and emergency checks at properties

.To reduce antisocial behaviour of residents by regularly visiting properties and taking appropriate steps

.To regularly visit an allocated batch of properties and accommodation within the Aspire Supported Living System and to take responsibility for those properties and their ongoing overall standard.

.To liaise with maintenance to ensure that the properties are maintained to a high standard
- To be responsible for property and residents files, to scan, back up, audit and archive information
- To ensure that the properties are clean and tidy by encouraging the residents, helping with cleaning the property yourself or reporting to maintenance as appropriate.

.To work as part of the overall Aspire Supported Living team to ensure the best possible outcomes are achieved for the resident, the wider community and organisation itself.

.To deliver Tenancy Related Support to an allocated set of disadvantaged residents from within the Aspire Housing system.
- To support other housing officers and motivate residents to maximise engagement from both.
- To ensure that accurate, clear and detailed notes are recorded, within appropriate engagement documents, in relation to all face to face, telephone or other forms of resident related support interaction.
- To ensure that when support is delivered to any resident that an awareness of identified risk factors and support plan requirements are sought from within the relevant information resource.
- To liaise with external agencies and companies (e.g. Housing Benefit Office, Utility Companies, Council Tax Authority, Benefits Office etc.) where necessary to assist residents with their tenancy related requirements.

**What we are looking for**
- The ability to work in challenging situations.
- The ability to keep records and update files.
- The ability to organize your working day.
- The ability to be able to conduct and review risk assessments
- The ability to conduct property inspections
- The ability to set professional boundaries
- The ability to work towards level 2/level 3 diploma
- To be self-motivated and be able to work independently
- To be approachable and show empathy
- To have good communication skills and have the ability to adapt your approach
- To have basic computer skills
- Speaking Polish will be an added advantage.
- Must hold a full driving licensee and be able to obtain business insurance
- To be willing to travel around Birmingham and surrounding areas such as Solihull and Coventry

Reference ID: Housing Officer

Reference ID: Housing officer

Reference ID: HSO

**Job Types**: Contract, Permanent

**Salary**: £9.00-£9.03 per hour

COVID-19 considerations:
All staff and customers are required to wear PPE

**Job Types**: Full-time, Permanent

**Salary**: £9.03-£9.50 per hour

Schedule:

- 8 hour shift
COVID-19 considerations:
COVID-19 considerations:
All staff and customers are required to wear PPE

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