Customer Operations Executive

2 weeks ago

London, United Kingdom The Beauty Crop Full time

**Customer Operations Specialist****:

- Beauty Industry - Paid Internship**

The Beauty Crop — London, Greater London

**This is a 6 month internship on a part-time basis with the potential to convert to a permanent job. Flexible working hours & remote working arrangement available.**

**Position Overview**

We are a young and dynamic beauty company operating primarily in the E-commerce space, with seriously impressive profit metrics within 12 months of operations.

We are looking for a Customer Operations Specialist rockstar to connect with our customers - answering questions, resolving issues, and making personalized product recommendations. We are also looking for a hungry and eager-to-learn multi-tasker who can help problem-solve operational issues. Our Customer Operations Specialists are the heart of our business and have a major impact on our continued success.

**Responsibilities**
- Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions
- Ensure customer orders are fulfilled and delivered by liaising with warehouse personnel
- Share customer feedback and information with other team members in order to continuously improve and evolve the customer experience
- Contribute to a positive, energetic team culture

**Qualifications**:

- Educated to degree level or currently studying at degree level
- Excellent written, verbal, and listening skills
- Great attention to detail
- Strong problem solving skills
- Google sheets and doc rockstars
- Tech-savvy with an enthusiasm for the beauty industry
- A happy, positive attitude that empowers you to assist our customers every day
- E-commerce customer service experience a plus

**What are the perks of interning at this company?**
- Competitive salary
- Hybrid working (2 days remote, 3 days from office in West London)
- Paid internship with expectations to convert to a full-time role
- WFH August
- Full training, career objectives and quick progression
- Join a fast growth beauty company, working closely with the CEO
- The opportunity to join a start up with exciting goals and aspirations
- You will be given a high level of responsibility on Day 1, gaining invaluable work experience to kick start a career in entrepreneurship
- is a go getter and eager to take on customer challenges
- can think quickly on your feet to resolve issues as they arise
- is a strategic problem solver - you have ideas for how to make a situation or service more efficient and successful
- is able to remain calm under pressure
- has a strong sense of accountability
- is willing to roll up your sleeves and do whatever it takes to get the job done
- is motivated, a gifted self-manager, and have the mindset that no job is too small
- loves to have fun at work

**Job Types**: Full-time, Permanent, Temp to perm
Contract length: 6 months

**Salary**: £10.00-£15.00 per hour

**Benefits**:

- Flexitime
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London, W4 5PY: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in London, W4 5PY

Reference ID: Jan23/CSO

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