Customer Operations Executive

4 weeks ago

Hounslow Greater London, United Kingdom Digital Division Ltd Full time

Job Description

Essential experience

Experience working in a Customer Operations or Customer Support role for a UK Gambling Commission licensed operator within the past 3 years

Hours

Part-time (negotiable hours, minimum of 12-16 per week)

Must be available to regularly work evenings and weekends

Location

Remote (must be UK-based)

Option to work from London office if preferred

Job Description

Would you like a chance to work for a start-up in the iGaming industry that has seen exponential growth since its formation?

This is an exciting opportunity to be in at the start of a journey that will give you the chance to grow both the company and your career.

The company is looking to hire a part-time Customer Operations Executive who will be responsible for running shifts and handling operational tasks to a high standard. The Customer Operations team is responsible for the key areas of Customer Support, Safer Gambling, KYC / EDD, Fraud and Payments.

The core tasks of the role will be to resolve customer queries via email, conduct security and safer gambling checks, and process customer withdrawal transactions.

Equally important to ensuring customer satisfaction is the need to strictly adhere to the company's Safer Gambling and Anti- Money Laundering Policies.

Job Specifics

  • Resolve customer queries via email, ensuring customer satisfaction
  • Handle safer gambling alerts and conduct account reviews / interact with customers as required
  • Conduct security checks on customer deposit and withdrawal transactions
  • Approve and process customer withdrawals
  • Support the Head of Customer Operations with ad hoc tasks and provide regular shift reports, communicating any customer feedback
  • Ensure high compliance to Safer Gambling and Anti- Money Laundering Policies

Experience, Skills and Competencies

  • Experience working in a Customer Operations or Customer Support role for a UK Gambling Commission licensed operator within the past 3 years
  • Outstanding communication skills and passionate about delivering excellent customer service
  • Proactive and skilled at prioritising and managing own workload
  • Flexible in approach and ability to multitask
  • Great attention to detail and focus on quality
  • Enthusiastic and motivated to drive performance improvements
  • A polite, positive and friendly attitude
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